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[DocuSign Demo] Document Screen in Docusign Demo
docusign-demo
Reactive icon
Forge asset by Daniel Martins
Application Type
Reactive

Hello,


window.docuSignCallback = function(e) {

    $actions.DocuSignCallback(e.data);

};


window.addEventListener('message', window.docuSignCallback);


can you explain to me this function it s not working with me


Note all configure for Docusign Done 


thank you

2024-06-12 10-07-10
Daniel Martins
Solution

Hi Ndiab, 

You are trying to get support in a deprecated forge component support and community discussions should go under DocuSign 2.1 APIs . I strongly recommend to delete all previously Docusign modules and applications from your environment, test this integration successfully and only then apply the same setup in your enterprise environment.

I installed all forge components in a new fresh personal environment and ended up with the following installed:

I created a new DocuSign account and followed the instructions available in DocuSign 2.1 APIs Documentation

Went to https://admin.docusign.com/apps-and-keys and signup for a developer account:

  • Added an new App & Key 
  • Went https://<Your environment>/DocusignConfigurator/ and generated public and private keys.
  • In Docusign uploaded the RSA Keyp and set the Redirect URI
  • Authorised the consent (step 4 of the DocusignConfigurator configuration page)

Went to Service Center inside DocuSign2_1APIs module configured the site properties accordingly:

Went to Service Center inside DocuSignReactiveDemo module configured the site properties accordingly:

And everything is working fine, could you please follow the described steps in your personal environment and let me know which error are you getting?

Also happy to sent you privately my Keys and Account settings to help you with the setup and troubleshoot.


Best regards, 

2024-06-12 10-07-10
Daniel Martins

Hello Ndiab,


Which error is being thrown? Could you please send a printscreen of the error?


That actions receives the processed/signed document by docusign and takes care of the logic to process and mark the documented signed inside the demo application.

2022-02-04 11-09-09
ndiab

Hello,

thank you for your response actually no error appear only "unavailable"  when i tracking the function 

2022-02-04 11-09-09
ndiab

can any one help ?? please

2024-06-12 10-07-10
Daniel Martins

Hi Ndiab,

Could you please make sure that you have installed the latest version of the DocuSign 2.1 APIs?

It was released a new version of DocuSign 2.1 APIs and a new forge component Docusign Configurator.

Please use and install the DocuSign demo that is available in the DocuSign 2.1 APIs:

Let me know how this worked for you, this version was recently released and tested, you shouldn't have any issues.

2022-02-04 11-09-09
ndiab

Dear  Daniel Martins

I follow all instruction  as mentioned in Document but still not working and when try to upload document and sign giving me this error below



Please any advice 


thank you 


Regard

2022-02-04 11-09-09
ndiab

also when i debug the code its stop here 


2022-02-04 11-09-09
ndiab

any advice Please :(

2024-06-12 10-07-10
Daniel Martins

Hi Ndiab,

Please make sure that you have the latest version of:

Also that you follow all the steps described in the documentation

Did you generate the private key?

Thanks

2022-02-04 11-09-09
ndiab

thank you Daniel For response  let me double check again about all configure and follow again to create private key and Public key then i will inform you

2022-02-04 11-09-09
ndiab

 also Daniel i finished this step its open fine  to allow this app to use the services 

2022-02-04 11-09-09
ndiab


also in service Center i got this Error 

2022-02-04 11-09-09
ndiab

when i start debug its appear this unavailable

2022-02-04 11-09-09
ndiab

Noted : Connected With the DocuSign Support Team and we found the issue  not from private Key and public key so please any suggestion ??

2022-02-04 11-09-09
ndiab

Hello any update ??

2024-06-12 10-07-10
Daniel Martins
Solution

Hi Ndiab, 

You are trying to get support in a deprecated forge component support and community discussions should go under DocuSign 2.1 APIs . I strongly recommend to delete all previously Docusign modules and applications from your environment, test this integration successfully and only then apply the same setup in your enterprise environment.

I installed all forge components in a new fresh personal environment and ended up with the following installed:

I created a new DocuSign account and followed the instructions available in DocuSign 2.1 APIs Documentation

Went to https://admin.docusign.com/apps-and-keys and signup for a developer account:

  • Added an new App & Key 
  • Went https://<Your environment>/DocusignConfigurator/ and generated public and private keys.
  • In Docusign uploaded the RSA Keyp and set the Redirect URI
  • Authorised the consent (step 4 of the DocusignConfigurator configuration page)

Went to Service Center inside DocuSign2_1APIs module configured the site properties accordingly:

Went to Service Center inside DocuSignReactiveDemo module configured the site properties accordingly:

And everything is working fine, could you please follow the described steps in your personal environment and let me know which error are you getting?

Also happy to sent you privately my Keys and Account settings to help you with the setup and troubleshoot.


Best regards, 

2022-02-04 11-09-09
ndiab

Thank you for toy effort mr .Daniel Let me Try from the scratch (Remove all components from our company Development environment  ) and i will let you know  by tommorow 








2024-06-12 10-07-10
Daniel Martins

Post closed, conversation should move here.