Today, 2022/10/26, at 8:30 pm Bangkok, Hanoi, Jakarta, I registered to take the Professional Traditional Web Developer 11 exam through Prometric.
I have prepared well to prepare for the exam. I entered the ProProctor app at 8:15 pm. and had a meeting with the supervisor. I have confirmed ID, passport. Because the conversation was in English, it took me a bit of time, the supervisor asked me to press Exit. I asked the proctor that it was almost time for the exam, what if I press Exit? The superintendent confirmed to me that it was okay.
I pressed Exit according to the proctor and logged back in, after a while another proctor informed me that the exam session was over. And I was unable to participate.
I used the voucher to take the test, so can I get the voucher back to re-register or change the test date?
Looking forward to helping, Thanks.
Hello
Don't worry, You just need to Contact Proctor for this I am attaching a file having all the information related to it.
All the Information related to Proctor Available here
https://www.prometric.com/sites/default/files/ProProctor/PrometricProUserGuide.pdf
You can also open a Support Ticket Here
https://www.outsystems.com/support/portal/open-support-case
OutSystems may solve your issue and you'll be able to take your exam.
Best Regards
Tousif Khan
Thank you very much.
Your Welcome
Glad to help you :)
Thanks
Hi Dinh,
Adding options here that you can try https://www.outsystems.com/forums/discussion/81583/i-cant-take-the-associate-reactive-developer-exam-through-prometric/
Another way after you get the ticket number and if you cannot make an international call you can chat with online agent and mention about your ticket number. You may find the chat here https://www.outsystems.com/legal/success/contact-outsystems-technical-support/
You may not get voucher back but support team may help you to reschedule your exam.
Good luck,
Khuong
Did you send a email to prometric and explain the situation?
Hi @Bruno Rendeiro,No, I didn't.So Can you give me the prometric email?