Hello!
I have a module named FieldIssuesR_WF. this module based on Outsystems CMF.
In that module, there is a Process named "FieldIssuesR".
"FieldIssuesR" Process is activated when we report a new Issue in one of the company's services that we give in the company that I work in.
unfortunatally, this process allways has problem with closing an activity of a case.
If we will get to one of the BPTs that we bolded, you'll see an aggrigation that finds a StatusID of an activity (the one we want) and the Action Case_CloseActivity.
I know that the aggregation is right and works well and that evey privious step works well too. BUT we cannot understand what is the problem with the Action Case_CloseActivity that JUST DOESN'T WORK.
I would realy like for your help, because I get now somethings like 5000 Errors a day from the Process.
Hi,
Can you check by passing the static values in case close activity and confirm if it works with static values or not. Also is there any error logged in service center when call this close activity action.
regards
Hi!
First of all, thank you for your answer.
It does not work with the static values.
The static values and the values coming out from the aggregate are the same.
Hello Reuven,I believe we are having the same issue, our error message reads:"Violation of PRIMARY KEY constraint 'OSPRK_OSUSR_A07_HISTORYACTIVITY'. Cannot insert duplicate key in object 'dbo.OSUSR_A07_HISTORYACTIVITY'. The duplicate key value is (xxxx).The statement has been terminated."Do you get a similar error message?For some reason we are not able to close the activity using the Case_CloseActivity.Looking forward to hear from the Case Management framework team..
I'm sorry, scratch that.We had this issue because, when changing Active Directory, a step was missed (chaning tenants) which was the cause of this bug.