Not able to perform this step:
As Bootstrap_CaseConfiguration action is in CM_CaseService_BL, not able to open this module as its protected.
Hi Vinita Sangle,
All case management framework modules are protected, there's no chance to see the code.
I think the steps that you are following might have an error.
Check this link below you will find how to use the sla
https://success.outsystemscom/documentation/11/developing_an_application/create_case_management_and_workflow_apps/use_case_management_framework/ensuring_resolution_times_with_slas/
Hope that it helps you