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I lost my main account

Hello everyone, I need urgent help since I have lost access to my main account and I don't know how to get it, I explain what has happened to me.

I had an account created by my former company with its own corporate email, but I changed companies a few days ago and therefore I wanted to change the email so as not to lose the account.

I made the request to change my email and everything was going well, I was sent an email to the new email that I was going to use to accept the change, what happened is that when I hit that link to confirm the change when entering it gave me invailid permissions and did not let me do anything.

To my surprise after this, when trying to access the account, I get a username or password error, whether I use the old email or with the new one, and in that account is where I have my credentials.

I wanted to know if something similar has happened to someone and if they could help me. Thanks a lot

2025-07-28 06-45-20
Rupesh Patil

Hi @Sudip Pal 

As you didn't get any answers also unfortunately I don't have a solution, I highly recommend 

The best way is to open a support ticket:

https://success.outsystems.com/support/home

Hope this can help.

Thanks

2025-02-10 17-24-13
Arun Rajput

Did you try to forget password?

2024-05-30 10-12-48
Anushka singh

Hello

you can check this link because facing the same issue Click here

I hope it helps! 

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