Problems Addressed:
- Operational burden: Unaware staff or unclear process steps, with information and documentation sent via email, leading to heavy requirement on support, clarifications and corrections.
- Absence of proper control: Follow-up on the overall incident process is critical to ensure that procedures are met, responses are given, and no unexpected situations arise.
- Compliance Risks: Absence of regulatory compliance, through unclear or un-auditable trail logs, as well as unsecure information and documentation handling, usually reliant on email usage.
- Service & Legal Complains: Slow processes on sensitive matters can quickly lead to Customer or Employee complains and losses. Delay in solving the issues may also result in other legal actions.
Key Features:
- Incident Reporting: Report and manage incidents; Full view of required information & documentation.
- Compliance Repository: Store customer, employee and claim-related documents;
Maintain logs of all actions and decisions.
- Tasks Dashboard: Monitoring of claim task execution; Assessment of incident metrics.
- Process Management: Manage claims and assign tasks to users/departments;
Follow-up and validation of information & documentation.
- Partner Connectivity: Direct submission of claims to insurance or legal companies;
Real-time update on insurance claims or legal procedures status.
- System Administration: Configuration of type of incidents and related info and workflows;
User, profiles and roles management.
Key Benefits:
- Quickly react and report incidents with a fast, clear and easy-to-use procedure;
- Streamline the incident process, whether it’s material or physical damage, Customer or Employee;
- Manage compliance claims end-to-end, either it’s an in-house or insurance-required process;
- Act on reporting metrics for post-incident assessments and improvements.
Which result in the following impacts:
- Reduction in operational costs;
- Improve staff autonomy;
- Reduce legal and financial risk (Compliance);
- Improve on-site safety.
