KeyBank speeds up customer onboarding by 75% with new wealth app
Eric Foust, SVP, Enterprise Transformation Executive
Michael Reynolds, Business Technology Executive, Service Digitization
Based in Cleveland, Ohio, KeyBank is one of the top 30 largest banks in the U.S. and a Fortune 500 company, serving retail and commercial customers across 15 states.
Like many banks trying to meet their customers’ rising expectations, KeyBank needed to speed up its wealth account origination process. At the time, its internal wealth management team had to go back-and-forth with the bank’s highest value customers using email, spreadsheets, and manual processes just to open an account.
Using OutSystems, KeyBank’s Transformation team built a new wealth account origination system from scratch that paid for itself in just 16 months. The “Account Central” app incorporates numerous automated features, including a Compliance Dashboard, automated regulatory checks, enhanced risk control measures, e-signature capabilities, and a multi-product dashboard, which further encourage digital adoption.
Now, KeyBank can onboard new customers 50-75% faster. This speed not only improves the customer experience, it boosts revenue by getting funds into accounts sooner.
With the OutSystems platform, the bank created the foundations for a fully compliant and secure solution quickly, that can now evolve along with customer needs.
Watch the full video as Eric Foust and Michael Reynolds explain KeyBank’s new wealth account origination process and why they chose OutSystems as its AI development platform.
To learn more about the bank’s digital journey with OutSystems, take a look at KeyBank's case study.
- Banking & Financial Services
- Business Process Management
- Customer Experience
- Operational Efficiency
- Developing with OutSystems
- OutSystems Platform
- Why OutSystems
- North America
