OutSystems Customer Stories

Get inspired by the companies pushing the boundaries of agentic app development — from Fortune 500 leaders to fast-moving disruptors.
Innovation Awards 2026
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Meet this year's agentic innovators.

Discover the Winners
Showing [X] to [Y] of [Z] stories
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axa-card-white-logo
insurance-portal-vcard
Europe
Insurance
App Modernization
Gestão de Processos de Negócios
Customers
Operational Efficiency
Mobile Applications
Europe
Insurance
App Modernization
Gestão de Processos de Negócios
Customers
Operational Efficiency
Mobile Applications
Europe

AXA Simplifies Claims Tracking for 3000+ Brokers with Self-Service App

Learn how insurance company AXA made brokers and customers happy (and reduced costs) by building a self-service broker portal in 3 months using OutSystems.

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AXA Simplifies Claims Tracking With Self-Service App
AXA
AXA Simplifies Claims Tracking With Self-Service App
hermes-card-white-logo
hermes-borderguru-parcel-tracking-vcard
Europe
Logistics & Transportation
Gestão de Processos de Negócios
Field Service Optimization
Mobile Applications
Operational Efficiency
Europe
Logistics & Transportation
Gestão de Processos de Negócios
Field Service Optimization
Mobile Applications
Operational Efficiency
Europe

Hermes’ Fast-Growing Global E-Commerce Business Tracks 20 Million Parcels p.a.

Thanks to two OutSystems apps, Hermes has full visibility of every parcel and truck, as they process 20 million cross-border parcel deliveries each year.

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Hermes' Global E-Commerce Business Tracks 20 Million Parcels p.a.
Hermes BorderGuru
Hermes' Global E-Commerce Business Tracks 20 Million Parcels p.a.
colliers-international-card-white-logo
North America
Corporate Services
Gestão de Casos
Operational Efficiency
Web Apps e Portais
North America
Corporate Services
Gestão de Casos
Operational Efficiency
Web Apps e Portais
North America

Colliers Rebuilds its Real Estate Deal Management System with OutSystems

Colliers needed to replace its 20-year-old deal management system. With OutSystems, it launched a new system and gained a new business-led, agile development approach.

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Colliers International Rebuilds its Deal Management System
Colliers
Colliers International Rebuilds its Deal Management System
mercy-ships-card-white-logo
mercy-ships-streamlines-volunteer-recruitment-vcard
North America
Non-Profits & Charities
Operational Efficiency
Web Apps e Portais
Workplace Innovation
North America
Non-Profits & Charities
Operational Efficiency
Web Apps e Portais
Workplace Innovation
North America

Mercy Ships Streamlines Volunteer Recruitment with Portal

Mercy Ships used OutSystems to create its digital volunteer recruitment system, providing a great UX for volunteers and a 20% efficiency saving.

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Mercy Ships Streamlines HR Processes and Volunteer Experiences
Mercy Ships
Mercy Ships Streamlines HR Processes and Volunteer Experiences
redington-gulf-modernize-sap-systems-vcard
Middle East & Africa
Computer & Technology
Gestão de Processos de Negócios
Gestão de Casos
Integração com SAP
Operational Efficiency
Middle East & Africa
Computer & Technology
Gestão de Processos de Negócios
Gestão de Casos
Integração com SAP
Operational Efficiency
Middle East & Africa

Redington Gulf Combines OutSystems With RPA to Keep SAP Simple and Reduce Data Input Time by One Third

Redington Gulf, an IT distributor with a multi-billion-dollar turnover, wanted to modernize its complex, manual approach to rebate program management.

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Redington Gulf Combines OutSystems With RPA to Keep SAP Simple
Redington Gulf
Redington Gulf Combines OutSystems With RPA to Keep SAP Simple
wheels-custom-fleet-management-solutions-vcard
North America
Travel, Leisure & Entertainment
Gestão de Processos de Negócios
Gestão de Casos
Operational Efficiency
Workplace Innovation
North America
Travel, Leisure & Entertainment
Gestão de Processos de Negócios
Gestão de Casos
Operational Efficiency
Workplace Innovation
North America

Going the Extra Mile: Wheels Smooths User Experience with Custom Fleet Management Solutions

Wheels, Inc. uses many systems, process and data to manage corporate vehicle fleets for some of the world’s best-known businesses.

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Wheels Smooths User Experience with Custom Fleet Management Solutions
Wheels
Wheels Smooths User Experience with Custom Fleet Management Solutions
vng-modernize-government-legacy-core-system-vcard
Europe
Government
App Modernization
Operational Efficiency
Europe
Government
App Modernization
Operational Efficiency
Europe

Faced With Changing Legislation Challenges, VNG Changes to OutSystems

Government agency VNG’s legacy core system couldn’t keep up with quick-moving legislation. To keep from falling behind they chose OutSystems to modernize with low-code and transformed their security, business efficiency, and accuracy.

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Faced With Changing Legislation Challenges, VNG Changes to OutSystems
Faced With Changing Legislation Challenges, VNG Changes to OutSystems
via-verde-crm-increases-customer-adoption-vcard
Europe
Banking & Financial Services
Logistics & Transportation
Gestão de Processos de Negócios
Gestão de Casos
Integração com SAP
Operational Efficiency
Europe
Banking & Financial Services
Logistics & Transportation
Gestão de Processos de Negócios
Gestão de Casos
Integração com SAP
Operational Efficiency
Europe

Via Verde Creates a Flexible CRM and Increases Customer Adoption by 400%

With demands for its services about to increase by as much as 300 percent, the Portuguese electronic toll collection systems provider Via Verde needed to enhance its online services to deliver better experiences with no drop in responsiveness.

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Via Verde Creates a CRM and Increases Customer Adoption by 400%
Via Verde Creates a CRM and Increases Customer Adoption by 400%
vehicle-logistics-company-escapes-legacy-debt-vcard
Europe
Logistics & Transportation
Gestão de Casos
Customer Experience
Operational Efficiency
Europe
Logistics & Transportation
Gestão de Casos
Customer Experience
Operational Efficiency
Europe

Leading Vehicle Logistics Company Escapes Legacy Debt With OutSystems To Improve Customer Experience

A leading vehicle logistics company came to OutSystems partner Green Lemon with a significant challenge: build, test, and deploy two customer-facing portals in four weeks.

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Leading Vehicle Logistics Company Escapes Legacy Debt
Leading Vehicle Logistics Company Escapes Legacy Debt
Europe
Logistics & Transportation
Gestão de Processos de Negócios
Digital Transformation
Operational Efficiency
Workplace Innovation
Europe
Logistics & Transportation
Gestão de Processos de Negócios
Digital Transformation
Operational Efficiency
Workplace Innovation
Europe

How OutSystems Powers Airport Operations to Improve the Experience of 55 Million Passengers Each Year

In 2018 more than 55 million passengers traveled through this operator’s ten airports. Operational efficiency, security, and safety are paramount, to get passengers safely and promptly on their way.

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OutSystems Powers Airport Operations to Improve Passenger Experience
OutSystems Powers Airport Operations to Improve Passenger Experience
Europe
Banking & Financial Services
Gestão de Processos de Negócios
Operational Efficiency
Europe
Banking & Financial Services
Gestão de Processos de Negócios
Operational Efficiency
Europe

DNB Bank Modernizes its Bespoke CRM System 70% Faster Without “Ripping and Replacing” Legacy Banking Systems

Corporate bank DNB Bank Polska SA needed to modernize its CRM system, without replacing or disrupting its core banking systems. Working with local OutSystems partner C&F, they delivered their new CRM system in half the time of previous estimates.

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DNB Bank Modernizes its CRM System Without Replacing Legacy Systems
DNB
DNB Bank Modernizes its CRM System Without Replacing Legacy Systems
cordstrap-vital-information-globally-available-vcard
Europe
Manufacturing
Gestão de Processos de Negócios
Operational Efficiency
Europe
Manufacturing
Gestão de Processos de Negócios
Operational Efficiency
Europe

Strapped to a Restrictive ERP, Cordstrap Makes Vital Information Globally Available With OutSystems

To match their global business, cargo strap manufacturer Cordstrap needed organizational systems on a worldwide scale. Partnering with Phact, they leveraged OutSystems low-code development to unify their worldwide organization with a user-friendly ERP front-end solution.

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Cordstrap Makes Vital Information Globally Available With OutSystems
Cordstrap
Cordstrap Makes Vital Information Globally Available With OutSystems
american integrity logo
american-integrity-insurance-claims-portal-vcard
North America
Insurance
Gestão de Casos
Customer Experience
Operational Efficiency
North America
Insurance
Gestão de Casos
Customer Experience
Operational Efficiency
North America

American Integrity Insurance Launches First Notice of Loss Claims Portal: Reducing Call Volume and Customer Response Time

American Integrity Insurance Group needed to act quickly ahead of the upcoming hurricane season to devise a more responsive way to serve policyholders when disaster strikes.

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American Integrity Insurance Launches Notice of Loss Claims Portal
American Integrity
American Integrity Insurance Launches Notice of Loss Claims Portal
abt-community-care-program-low-code-development-vcard
Non-Profits & Charities
App Modernization
Gestão de Processos de Negócios
Operational Efficiency
Workplace Innovation
Non-Profits & Charities
App Modernization
Gestão de Processos de Negócios
Operational Efficiency
Workplace Innovation

Abt Associates Helps Enhance Community Care Program With Low-Code Development

The Australian Nurse Family Partnership Program (ANFPP) is a nurse-led home visiting program that supports women pregnant with Aboriginal and Torres Strait Islander children and their families.

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Abt Associates Uses Low-Code to Enhance Community Care Program
Abt Associates
Abt Associates Uses Low-Code to Enhance Community Care Program
asseco-vcard
Europe
Computer & Technology
Gestão de Processos de Negócios
Gestão de Casos
Operational Efficiency
Europe
Computer & Technology
Gestão de Processos de Negócios
Gestão de Casos
Operational Efficiency
Europe

Financial Services Technology Consultancy Asseco PST Addresses Sales and Project Management Challenges With OutSystems

Asseco PST’s sales and project management systems were outdated and couldn’t keep up. Using OutSystems, they solved their systems issues with two new apps that have empowered their sales and management teams to get on top of their work-flow and increase business growth.

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Asseco PST Addresses Sales and Project Management Challenges
Asseco
Asseco PST Addresses Sales and Project Management Challenges
Asia Pacific
Corporate Services
Gestão de Processos de Negócios
Gestão de Casos
Operational Efficiency
Asia Pacific
Corporate Services
Gestão de Processos de Negócios
Gestão de Casos
Operational Efficiency
Asia Pacific

How BRI Security Pioneered Tech-Infused Security Services by Using OutSystems

For BRI Security and its largest client, processing the volume of handwritten reports produced by its field operatives was becoming impossible. To solve the problem, they chose to pioneer tech-infused security operations.

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BRI Security Pioneered Tech-Infused Security Services
BRI Security Pioneered Tech-Infused Security Services
ctt-accelerates-customs-processes-v-card
Europe
Logistics & Transportation
Gestão de Processos de Negócios
Gestão de Casos
Operational Efficiency
Europe
Logistics & Transportation
Gestão de Processos de Negócios
Gestão de Casos
Operational Efficiency
Europe

Portuguese Post Office Simplifies and Accelerates Customs Clearance Processes With OutSystems

Learn how CTT developed a new website in record time and achieved a 75% reduction in the duration of customs clearance processes and a sustained decrease in related claims.

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CTT Simplifies and Accelerates Customs Clearance Processes
CTT
CTT Simplifies and Accelerates Customs Clearance Processes
cricket-vcard
Europe
Travel, Leisure & Entertainment
Gestão de Processos de Negócios
Operational Efficiency
Europe
Travel, Leisure & Entertainment
Gestão de Processos de Negócios
Operational Efficiency
Europe

England and Wales Cricket Board Enables Fast, Flexible Innovation With OutSystems

By using the OutSystems platform, the organization has enabled a fast, collaborative approach to development – cutting costs and putting the right tools in the right hands when they’re needed most.

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England and Wales Cricket Board Enables Fast, Flexible Innovation
ECB
England and Wales Cricket Board Enables Fast, Flexible Innovation
total-produce-vcard
Europe
Chemical, Agriculture & Mining/Metals
Consumer Goods, Food & Beverage
Manufacturing
Gestão de Processos de Negócios
Field Service Optimization
Operational Efficiency
Europe
Chemical, Agriculture & Mining/Metals
Consumer Goods, Food & Beverage
Manufacturing
Gestão de Processos de Negócios
Field Service Optimization
Operational Efficiency
Europe

Total Produce Delivers Daily Fruit to UK Schools With OutSystems

Having won the UK government Fruit4Schools contract, Total Produce encountered a problem. In order to ensure payment for deliveries under the contract, Total Produce needed to be able to provide electronic proof of delivery. With wafer-thin margins, missing paperwork and manual processes could quickly turn this prestigious government contract into a loss-maker.

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Total Produce Delivers Daily Fruit to UK Schools With OutSystems
Total Produce
Total Produce Delivers Daily Fruit to UK Schools With OutSystems
mmsg-vcard
Asia Pacific
Corporate Services
Gestão de Processos de Negócios
Operational Efficiency
Asia Pacific
Corporate Services
Gestão de Processos de Negócios
Operational Efficiency
Asia Pacific

McMillan Shakespeare Group Finds a Platform for Rapid Innovation in Low-Code

MMSG is innovating at speed to keep Australia’s largest provider of salary packaging and novated leasing services ahead of the market for customer experience.

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McMillan Shakespeare Group Finds a Platform for Rapid Innovation
McMillan Shakespeare Group
McMillan Shakespeare Group Finds a Platform for Rapid Innovation
delta vcard
Europe
Consumer Goods, Food & Beverage
Manufacturing
Gestão de Casos
Operational Efficiency
Europe
Consumer Goods, Food & Beverage
Manufacturing
Gestão de Casos
Operational Efficiency
Europe

Delta Coffee Gets Piping-Hot Sales Information System Served by OutSystems Partner Truewind

Delta got a custom solution that saves 75% in campaign planning time and allows users to access campaign information anytime and on any device.

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Delta Coffee Gets Sales Information System Served by Truewind
Delta Cofee
Delta Coffee Gets Sales Information System Served by Truewind