How to Join-up Banking Back Office Tech to Improve Customer Experience?
Savana is a leading financial technology provider with a team that has delivered software solutions for decades at some of the world’s largest US banks and financial institutions.
Since 2009, Savana has transformed bank operations by encapsulating legacy systems in an API-centric digital delivery layer to drive workflow automation, process orchestration, and seamless integration across core banking platforms and connected systems. This approach enabled Savana’s clients to quickly modernize operations, increase customer engagement, and provide more value at every stage of the customer lifecycle across all channels.
In 2016, the company recognized that open banking standards presented a new opportunity. Savana decided to extend its value proposition to financial institutions with a new omnichannel customer and account servicing UX to serve customers with greater efficiency and consistency. Providing a unified digital experience for branch, back-office, and contact center teams would be a welcome game-changer for most financial services firms.