OutSystems Elevate Partner Program Guide

Updated: Updated: March 5, 2026

OutSystems Partner Program Guide

THIS OUTSYSTEMS PARTNER PROGRAM GUIDE (“GUIDE”) SETS FORTH THE RULES AND POLICIES THAT GOVERN PARTICIPATION IN THE OUTSYSTEMS PARTNER PROGRAM. ALL PROGRAM RIGHTS AND BENEFITS ARE SUBJECT TO COMPLIANCE WITH THIS GUIDE IN ITS MOST CURRENT VERSION,. OUTSYSTEMS MAY UPDATE THIS GUIDE FROM TIME TO TIME VIA PARTNER CENTER, AND IT IS INCUMBENT UPON EACH PARTICIPANT (“PARTICIPANT” OR “PARTNER”), AS A CONDITION OF PARTICIPATION IN THE PROGRAM, TO BE AWARE OF ANY AND ALL CHANGES HERETO. MINOR CORRECTIONS TO ADDRESS TYPOGRAPHICAL, GRAMMATICAL, OR OTHER SIMILAR MISTAKES IN A GUIDE DO NOT REQUIRE THE PUBLICATION OF A NEW GUIDE. OUTSYSTEMS RESERVES THE RIGHT TO ADMINISTER AND MODIFY THE PROGRAM REFERENCED HEREIN AT ITS DISCRETION OR RESTRICT/DENY PARTICIPATION AND BENEFITS BASED ON THE PUBLISHED PROGRAM RULES. IF UPDATES ARE MADE TO THIS GUIDE, THE ADMINISTRATOR WILL BE NOTIFIED THAT A NEW VERSION IS AVAILABLE VIA THE EMAIL ADDRESSES PROVIDED BY EACH PARTICIPANT AND POSTED TO OUTSYSTEMS PARTNER CENTER AT LEAST 30 DAYS PRIOR TO THE CHANGES TAKING EFFECT. THE TERMS OF THIS GUIDE ARE SUBJECT TO THE TERMS OF THE OUTSYSTEMS PARTNER AGREEMENT (BETWEEN OUTSYSTEMS AND EACH PARTICIPANT) THAT REFERENCES THE CHANNEL PARTNER PROGRAM. OUTSYSTEMS DOES NOT PROVIDE ANY WARRANTIES REGARDING THIS GUIDE OR THE INFORMATION CONTAINED HEREIN AND SPECIFICALLY DISCLAIMS ANY LIABILITY FOR DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL AND SPECIAL DAMAGES INCURRED IN CONNECTION WITH RELIANCE ON THIS GUIDE.

To be eligible to participate in the Program, each legal entity must agree to the terms of the OutSystems Channel Partner Agreement or other partnership agreement signed between the Parties, if applicable (“Partner Agreement”). An affiliate, subsidiary, or acquired company cannot avail itself of the rights provided under a parent or affiliated entity’s partner agreement. However, in certain cases, OutSystems may permit affiliates to aggregate certain information for the purposes of measuring minimum requirements for participation in the Program. In the case of acquisitions, mergers, or other business combinations, the membership of the surviving entity and the operating status of the acquired or merged entity, as applicable, will determine the membership applicable to the newly formed entity. The participating entity must disclose planned changes to corporate structure in advance to allow OutSystems the opportunity to approve or reject, as appropriate, the new entity’s participation in the partner program.

OutSystems Partner Program Guide

Program Overview
The Earned Level System
1. Financial Contribution
2. Knowledge
3. Customer Satisfaction (CSAT)
4. Program Track
Program Levels
Program Tracks Definition & Requirements
Level Promotions & Demotions
Program Tracks Promotions & Demotions
Program Benefits
Go to Market Benefits Overview
Compensation
ARR - Annual Recurring Revenue
Partner Sourced
OutSystems Sourced (Joint-Sale)
Territory Compliance
Commissions
New Logo Opportunity Identification Fee
Global Commission Rate Table
Commission Maximums
Resell Discounts
Requirements for Resell
Global Resell Discounts Rates table
Program Renewal
Program Parameters & Definitions
Program Dashboard & Scorecard
Partnership Territory
Multi-Region Partners
Global Systems Integrator (GSI)
Subsidiaries and Mergers & Acquisitions
Program Governance
Program-supported Go-to-Market Activities
Knowledge Certifications & Accreditations
Projects & Customer Satisfaction (CSAT)
Project Definition
Subcontracting
Appendix A - Program Benefit Descriptions
Marketing
Marketing Development Funds
Turnkey MDF Packages
Partner Awards
OutSystems-Led Events
Marketing Enablement Sessions
Customer Case Study Program
Partner Marketing Starter Kits
Campaign Kits
Partner-Only News and Events
Partner Profile on OutSystems.com
Technical/Enablement
Technical onboarding
Demo Environment
Sales and Pre-Sales Enablement
Certification vouchers
Product Early Access Priority
Commercial
Internal License
Discount on Training and Professional Services
Appendix B - Partner Program Fees
Appendix E - Japan Resale Discounts

Program Overview

The OutSystems Partner Program (“Program”) empowers participants (“Partner”) in good standing to sell, deliver, build, and run solutions using the OutSystems platform to existing and prospective OutSystems customers.

This guide describes the policies, benefits, and requirements applicable to the Program. Participants should review and understand this Guide to maximize Program benefits. The Program is designed to incentivize, enhance, and grow our partner ecosystem.

This guide applies to the following partner-related activities:

Sell: drive sales of the OutSystems platform, including sales referrals, resale of commercially available products or packaged services for a customer’s internal use, outsourcing, or offering service provider solutions.

Deliver: implement the OutSystems platform (“Platform”) and build applications on the Platform that provide business value to the customer.

Build: create solutions and assets that extend or complement the Platform, provide differentiation and generate customer value in the marketplace

Run: operate a Platform on behalf of one or more third parties who are their clients or those seeking to create and operate their own distinct services based on the OutSystems platform that they provide to their clients.

For active partners with a valid Partnership Order who have accepted the OutSystems Channel Partner Agreement, this Program, and the Business Questionnaire, the terms outlined in this Guide and any associated appendices govern participation in the Program. Partners are eligible to receive certain benefits to support their efforts. Benefits vary based on the Partner’s placement in the Program and their demonstrated level of commitment and achievement.

The Earned Level System

The 2026 OutSystems Partner Program introduces a robust Earned Level System that is designed for growth. This new structure transitions partners through levels— from Registered to Platinum — based on a comprehensive point system.

The point system is built upon four strategic pillars, each with specific attributes and point caps to ensure a balanced evaluation of partner performance.

1. Financial Contribution

This pillar carries the highest weight, emphasizing the partner's impact on revenue and market expansion.

  • Maximum Points: 500
  • ARR Bookings: Points are earned through various deal structures, including New Logos, Expansion, MSP, and Internal Use licenses as well as ISV solutions.
  • Selling Motion: Whether partners resell our solutions or co-sell with OutSystems, all new Annual Recurring Revenue (ARR) will count toward the points available for earning.
  • Regional variations apply to point calculations based on market average deal values. These variations are calculated based on the Customer account's country, not the Partner account's country.
  • Exclusions: Points are not earned for flat renewals or renewals with a contractual uplift that results in a price increase.
Market Point/Euro

North America (USA and Canada)

1 point = 1500 Euros

Europe and the Middle East

1 point = 1350 Euros

Asia Pacific (including Japan) and Latin America

1 point = 1150 Euros

  • New Logos: Partners earn 25 points per new Logo (sourced deals only above 40K Euro), capped at 100 points.
  • Financial Contribution points are reset at the beginning of the fiscal year.

2. Knowledge

This pillar focuses on technical proficiency and sales readiness across the OutSystems Partner ecosystem. Points are scored by accumulating certifications or accreditations.

  • Maximum Points: 250
Category Certifications/Accreditations Constraints

Sales and Pre-Sales

Sales Accreditation (1pt)
Pre-Sales Accreditation (2pts)

Maximum points: 10

Developer

O11 Associate Dev (1 pt)
O11 Specialization (2 pts)

Max points: 90

ODC Associate Developer (1 pt)
ODC Other Specialization (3 pts)

ODC Agentic AI Specialist (5 pts)

Max points: 125

  • O11 Specializations considered: Tech Lead, Delivery Specialist, Dev Ops, Platform Ops, O11 Architecture Specialist, O11 Web Development Specialist
  • ODC Other Specializations considered: Web Development Specialist, ODC Architecture specialist, Mobile Specialist, Front-end specialist, Security specialist
  • If/When new versions of certifications or accreditations are available, OutSystems will provide a time period (typically 6 months) for partners to re-earn their credentials. If the credentials are not re-earned, the applicable points will be removed

3. Customer Satisfaction (CSAT)

This pillar measures the quality of project delivery and customer success.

  • Maximum Points: 100
  • Criteria:
    • Partners earn 5 points per project, entered in a rolling 12-month period, that maintains a CSAT score of 4 or higher. The goal is for partners to consistently demonstrate project delivery quality and customer satisfaction.
    • Only CSAT surveys answered up to 12 months after the project was entered are considered for the average (the CSAT score).
      • Example: If a project is entered on 3/1/2026, CSAT survey responses for that project will be considered if submitted before 2/28/2027. Five (5) points for each Project with CSAT can be earned until 2/28/2027, so long as the average of all CSAT survey answers for that project is above 4.0. After 2/28/2027, the points will be removed due to the rolling 12-month window.

4. Program Track

This pillar rewards partners for achieving a specialized status within the program, based on acquired knowledge or demonstrated quality. Program tracks help to indicate how partners engage with our go-to-market, creating an additional layer of differentiation.

  • Maximum Points: 150
  • Program Tracks
    • Authorized Sales Partner (ASP): 25 points.
    • Authorized Delivery Partner (ADP): 30 points.
    • Elite Delivery Partner (EDP): 125 points. Note: ADP and EDP are not cumulative. An EDP partner will earn 125 points and will not accumulate the ADP track and points.

OutSystems may add new program tracks in the future, providing partners with new ways to go-to-market and to earn points.

Program Levels

Partners "earn their way up" the program levels based on their total point accumulation across the four strategic pillars. Each level is represented by an interval of points, ranging from Registered (the program's entry level) to Platinum (our highest level, offering the most benefits and status).
While Program tracks capture partners’ knowledge, expertise, and engagement models with OutSystems, the Program Level reflects the partner's overall impact on OutSystems’ business.

The Level’s and point ranges are as follows:

Level Point Range

Registered

0 - 75 pts

Bronze

76 - 250 pts

Silver

251 - 500 pts

Gold

501 - 750 pts

Platinum

751 - 1000 pts

Program Tracks Definition & Requirements

Authorized Sales Partner

Definition

Requirements

The Authorized Sales Partner track provides our partners with sales and technical pre-sales expertise to position and sell the OutSystems platform, enabling customers to start or grow their digital transformation journey.
New partners are expected to attain this program track in the first 3 months of the partnership.

  • 3 Sales Accreditations
  • 1 Pre-Sales Accreditation
Authorized Delivery Partner

Definition

Requirements

The Authorized Delivery Partner track recognizes partners with minimal technical implementation expertise and quality project delivery in the OutSystems Platform.
New partners are expected to attain this program track in the first 12 months of the partnership.

  • 3 ODC Associate Developer certifications
  • 1 ODC Architect specialization
  • 1 ODC Web Developer specialization
  • 1 Agentic AI specialization
  • 1+ Project with CSAT>4, rolling 12 months
    • Only projects entered in the last 12 months are eligible
    • Only CSAT surveys completed up to 12 months after the project was entered are considered.
    • This is a rolling requirement, meaning partners should continually submit new projects and request customer reviews.
Elite Delivery Partner

Definition

Requirements

The Elite Delivery Partner track supports and recognizes our partners with deep technical implementation expertise and a consistent record of high-quality project delivery on the OutSystems Platform, helping customers scale and transform their business.

This track provides superior Market visibility and differentiation, as these are the partners OutSystems recommends for Delivery, based on their track record of high-quality projects and expertise.

Elite Delivery partners receive priority consideration for subcontracting needs. Our program framework is designed to award the lion’s share of engagements to this Level, with a benchmark goal of 60% of all subcontracted work. Partners must sign a Service Provider Agreement to perform any subcontracting work.

  • 30 Associate ODC Certifications
  • 15 O11 Architecture Specializations
  • 15 ODC Architecture Specialized Developers
  • 15 O11 Web Developer Specialized Developers
  • 15 ODC Web Developer Specialized Developers
  • 5 Front-End Specialized
  • 5 Security Specialized
  • 5 Mobile Specialized
  • 15 AI Specialized Developers
  • 5 Projects with 4+ CSAT in the last 12 months
    • Only projects entered in the last 12 months are eligible
    • Only CSAT surveys completed up to 12 months after the project was entered are considered.
    • This is a rolling requirement, meaning partners should continually submit new projects and request customer reviews.
  • 25 lifetime Projects with 4+ CSAT total - since the beginning of the partnership
  • Annual positive technical review of an OutSystems-selected project. The review may be waived if delivery adheres to documented best practices.
Business Solutions

Coming soon...

If/When new versions of certifications or accreditations are available, OutSystems will provide a time period (typically 6 months) for partners to re-earn their credentials. If the credentials are not re-earned, the applicable points will be removed.

Level Promotions & Demotions

As a Partner earns points in the program, they can become eligible for promotion to the next Level.
Level Promotions occur on the 4th business day of the month following the attainment of the new level.

The partnership dashboard in Partner Center displays both the Active Level (based on the prior year's performance or a recent promotion) and the Current Progress Status, showing real-time points earned or maintained in the current year, giving partners a clear view of their standing.
For example, a partner may have started 2026 as a Gold Partner (their earned level), based on their 2025 performance. However, because financial contribution points reset at the beginning of the fiscal year and CSATs are in a rolling 12-month window, the current level and status will likely be lower than Gold, as shown in the picture below.

partner-program-dashbard

Partners are entitled to keep their Level for at least 12 months after promotion.
OutSystems conducts a primary compliance checkpoint at the beginning of the fiscal year, when the program is reset, but reserves the right to add additional compliance checks throughout the year. Level demotions are based on points earned as of the compliance checkpoint date.

Program Tracks Promotions & Demotions

Once a Program Track is achieved, it will be automatically updated in Partner Center and can be found on the Program Dashboard Scorecard. Points earned in each program track will be added to the total points for the partner Level achievement.

If at any time a requirement for a Program Track is not met, the program track will automatically be removed from the Program Scorecard, the points for the track will be removed from the accumulated points, and the badge will be removed.

Program Tracks can be lost immediately when requirements are not met:

  • If/When new versions of certifications or accreditations are available, OutSystems will provide a time period (typically 6 months) for partners to catch up and re-earn their credentials. If the credentials are not re-earned, the program track requirements are not met, and the program track will be removed, as well as the associated points
  • If the most recent projects and associated CSATs are older than 12 months, this requirement is not met, CSAT points will be removed and the program track will be removed, as well as the associated point

Program Benefits

Go to Market Benefits Overview

Partners can receive the following benefits depending on the achieved Level:

Benefits Registered Bronze Silver Gold Platinum

Proposal based MDF - 50/50 (*)

Turnkey Packages

Turnkey Packages

Turnkey Packages

Yes

Yes

Eligible for Partner Awards

 

Participate in OutSystems-Led Events (**)

 

Partner-Only News & Events

Partner Profile on Outsystems.com

Partner Advisory Council

No

By Invitation

By Invitation

By Invitation

Yes

Developer Training (Digital)

Sales & Pre-sales enablement (Digital)

Partner Demo Environment

Developer certification vouchers

5 10 15 25 35

Product Early Access

Eligible

Eligible

Eligible

Eligible

Priority Access

(*) Must have Authorized Sales Partner Track
(**) Participation varies depending on the event. Sponsorship opportunities will be subject to availability.

Partners can receive the following benefits depending on the achieved Program Tracks:

Program Track Benefits

Authorized Sales Partners

Access to Pricing Calculator, access to MDF request

Elite Delivery Partner

25 additional developer certification vouchers (1 time per year)
Priority consideration for subcontracting needs by OutSystems professional services.

Commercial Benefits Registered Bronze Silver Gold Platinum

Eligible for commissions on referral opportunities

*

Eligible for discounts on Resell opportunities**

15% discount on the country list price for Training and Professional Services (internal consumption only)

Internal Use License Discount

* only for partner-sourced new ARR (Annual Recurring Revenue)
** where approved

For more information about these benefits, please refer to Appendix A of this document.

Compensation and Definitions

ARR - Annual Recurring Revenue

ARR is the new annual recurring revenue from OutSystems' customer subscriptions.

Partner Sourced

The partner identifies a new opportunity that is unknown to OutSystems at the time of deal registration submission. Any Opportunity (acquiring a new customer or expanding an existing customer) registered in Partner Center must be accepted by OutSystems Sales and located within the Partnership Territory. Flat renewals or renewals with uplift are not eligible for partner sourcing.

OutSystems Sourced (Joint-Sale)

An active Opportunity identified and led by OutSystems (Joint-Sale) where OutSystems invites the Partner to support in the sales cycle.

Territory Compliance

All Opportunities, whether Sourced or Joint-Sale, must be located in the Partner's legally authorized territory, as defined in their Partner Order. OutSystems reserves the right to review opportunities periodically to ensure compliance with the Partner Order. Failure to comply may result in a deal registration being revoked or the removal of the Partner from an Opportunity if the issue is not resolved.

Commissions

Registered, Bronze, Silver, Gold, and Platinum Partners can earn a commission on referral opportunities (where the bill-to and ship-to are the end customer) that increase new ARR (Annual Recurring Revenue) with OutSystems. These opportunities can be Partner-Sourced or Joint-Sale.

Referral commission rates are based on the Partner’s Level as of the opportunity close date, the extent of the Partner's contribution to the sale, and a contracted ARR subscription of at least one year.

The Partner must provide material contributions to the sales cycle, documented in Partner Center before the Opportunity closing date.

Referral commissions are calculated as a percentage of OutSystems' net price.

New Logo Opportunity Identification Fee

A partner can source a New Logo opportunity with OutSystems and receive a ‘finder's fee’ for their efforts when the opportunity is ultimately closed by another partner. The Opportunity Identification Fee applies to the Partner who first registers the opportunity in Partner Center, which is then vetted and approved by OutSystems. The Partner who closes the deal with OutSystems and makes a material contribution will be eligible for a joint sale commission or resale discount. Only the closing/winning Partner will receive ARR booking points or new logo accelerator points toward their program level. The sourcing Partner will not receive any program credit.

Global Commission Rate Table
Type Registered Bronze Silver Gold Platinum
Opportunity Identification Fee 5%
New Logo / Expansion
Commission fee
Partner Sourced
New ARR
5% 7% 8% 10% 13%
OutSystems Sourced
New ARR
- 5% 6% 7% 10%
New Logo incentive
Commission fee
Partner Sourced
New ARR*
3% 5% 7% 10% 12%

(*) “New Logo Incentive” commissions apply when an approved Opportunity registered in Partner Center becomes a new OutSystems customer. This incentive is added to the Partner-sourced commission to incentivize the Partner to acquire new customers for OutSystems. Commissions applicable to all yearly subscriptions are available to the Partner after valid contributions submitted before the deal closure are reviewed and approved, and are payable after the first invoice payment is received from the End-Customer.

Commission Maximums

Partner Sourced commissions will be capped at 100,000 Euro.
OutSystems Sourced (Joint Sale) commissions will be capped at 20,000 Euro.

Resell Discounts

For a Partner to resell OutSystems products and services, the Partner must be authorized by OutSystems to resell in that specific opportunity. OutSystems may, at its sole discretion, reject any resell order issued by a Partner or not authorize a Partner to operate as a reseller for any opportunity, including renewals.

When the route to market requires a resell motion, once the Partner is authorized to resell by OutSystems, the Partner will receive an upfront discount on the list price or the negotiated price that will be their purchasing price from OutSystems.

Requirements for Resell

Any Partner in an approved territory may be authorized to resell OutSystems if the following criteria are met:

  • Be subject to a financial review and credit check by OutSystems
  • Have no delinquent past due debts to Outsystems
  • Have executed a Channel Partner Agreement that includes Reseller Terms and Conditions
  • Have agreed to the OutSystems Partner Program, OutSystems Channel Partner Agreement, and Business Questionnaire

OutSystems may, in its sole discretion, choose not to provide the necessary authorization for a Partner to operate as a reseller or for a Partner to resell in a specific new logo or renewal opportunity.

Global Resell Discounts Rates table
Motion Registered Bronze Silver Gold Platinum

Partner Sourced ARR (Land/Expand)

8% 10% 11% 13% 15%

Partner Sourced New logo Incentive

5% 7% 9% 12% 15%

Joint Sale ARR (Land/Expand)

5% 10% 10% 10% 10%

Renewal

5% 10% 10% 10% 10%

Discounts for resale are calculated as a percentage of the customer's net price.

Partners who source a resale opportunity are expected to also manage the opportunity to a successful close.

Partners who only respond to an RFP (i.e., did not source the opportunity more than two weeks before the RFP being requested) or are provided a resale opportunity sourced by OutSystems or a different Partner are only eligible to receive the “Joint Sale” discount.

The Partner is responsible for collecting payments from the End-Customer in a resale opportunity scenario. Payment of the Fees due by the Partner to OutSystems is not contingent on collection from the End-Customer.

The Partner is responsible for securing a valid order from the End-Customer before submitting a purchase order or signed order form to OutSystems. Outsystems is not a party to the contracts or orders signed with the End-Customer and, regardless of the content of said documents, once the signed order form is sent to OutSystems, Partner must comply with the obligations set forth in said order form and in the Channel Partner Agreement.

To submit an order to OutSystems, the Partner must be in good standing and have a valid Partner Order.

If the Partner is unable to satisfy its financial obligations to OutSystems according to the payment terms outlined in the Reseller Order, OutSystems reserves the right to terminate the Partnership and/or interrupt or discontinue the provision of the Subscription to the End-Customer in accordance with the terms of the OutSystems Channel Partner Agreement.

Program Renewal

The OutSystems Channel Partner Agreement (CPA) is valid for 12 months from the start date listed in the executed quote document package, and shall renew for successive one-year terms unless either party provides a notice of non-renewal.

To remain active in the Program, partners must work towards or maintain at least one of the Program Levels annually. Partners will be charged an annual fee upon renewing their Partner Order. Please refer to the Partner Program Renewal Fees table in Appendix B for currency-specific renewal fees.

To become and remain an OutSystems Partner, there is mandatory documentation that needs to be reviewed and accepted by the Partner:

Document Frequency When How

Annual Partnership Order Form

Annually/Auto-Renewal

Contract Anniversary

eSignature / PDF
Auto-Renewal

Channel Partner Agreement

Annually/Auto-Renewal

Contract Anniversary

Auto-Renewal

Master Subscription Agreement

Annually/Auto-Renewal

Contract Anniversary

Auto-Renewal

Partner Program

Annually/Auto-Renewal

Contract Anniversary

Auto-Renewal

Business Questionnaire

Annually

Contract Anniversary

eSignature / PDF

Business Guide

Annually/Auto-Renewal

Order signature

Auto-Renewal

Program Parameters & Definitions

Program Dashboard & Scorecard

Partners should use Partner Center’s Dashboard and Program Scorecard to track their achievements and progress in the Program. Partners’ results and status are continuously monitored to assess their performance, which may affect their Program status and result in a Level promotion or demotion. OutSystems reserves the right to audit a Partner at any time by validating their results against this Program Guide and the OutSystems Channel Partner Agreement.

Partnership Territory

The partnership territory defined in the OutSystems Partner Order means the geographic area in which the Partner may operate for the duration of the Partner contract term. When signing the Partner Order, the Partner and OutSystems acknowledge a non-exclusive description of the country or countries where the Partner can develop sales activity. Any changes to the territory are subject to the signature of an addendum to the existing agreement.

The Partner must have a legal entity within the partnership territory and operations (including an office and a sales team) in all countries within that territory. The Partner’s delivery team may be located outside the partnership territory, though in-territory resources are recommended. The Partner’s geographic location is the primary country within the partnership territory where the Partner has a legal entity.

All Requirements and Benefits mentioned in this Partner Program Guide apply throughout the partnership territory, meaning the Partner’s activities and achievements are measured and evaluated jointly across all countries included in the partnership territory.

Partners have two options for expanding the partnership territory. Both options require approval from OutSystems.

  • Signing an addendum where new countries are added to the partnership. Requirements, benefits, and authorizations will be shared across all countries. This option grants access to the market in the new countries, with a single Partner Alliance Manager from OutSystems managing the partnership.
  • If Partners have a local subsidiary or member firm with a sales team in the new country, they can sign an additional partnership agreement for that country. This new agreement will entitle the subsidiary to distinct requirements and benefits from the existing one, and assign a local Partner Alliance Manager to support the Partner in that country.

Multi-Region Partners

Multi-region partners are organizations that may have partnership agreements in place across multiple entities and territories. Each Multi-Region Partners partner entity will independently be responsible for achieving its own Level and Program Tracks within the defined territory.

OutSystems reserves the right to introduce new Regional and/or Global program Levels, under which Multi-Regional partners may aggregate program points and/or Levels across multiple regions, resulting in a higher overall status/level for that organization.

Global Systems Integrator (GSI)

GSI Partners are organizations with a multinational presence demonstrating a leadership position in Consulting, Cloud, and Managed Services. The GSI badge is by invitation for organizations that satisfy the following requirements:

  • 50+ global developer certifications
  • Presence on at least 2 continents
  • At least $2 billion (USD or equivalent in foreign currency) in annual revenues upon completion of a joint business plan with OutSystems.

GSI Partners are expected to comply with the requirements of the Partner Program and to accept the terms of the OutSystems GSI Alliance Partner Agreement.
OutSystems reserves the right to review the GSI Badge requirements or to terminate the GSI badge at any time and to reclassify any Partner in accordance with the requirements in force.

Subsidiaries and Mergers & Acquisitions

An affiliate, subsidiary, or acquired company cannot avail itself of the rights provided under a parent or affiliated entity’s OutSystems Channel Partner Agreement. In certain cases OutSystems may grant approval for an affiliate location to leverage other internal resources to meet Partner Program requirements. These cases need to be approved by OutSystems beforehand to ensure the affiliate has the capabilities to support their customers.

In the case of acquisitions, mergers or other business combinations, OutSystems’ consent as required by the Program and the CPA must be obtained, and the membership of the surviving entity will determine the territory coverage and authorizations to the newly formed entity.

Program Governance

OutSystems is committed to conducting its business with the highest level of customer satisfaction, ethical integrity, and integrity. To this end, OutSystems has established and maintains a Partner Governance Process. The Partner Governance Process is designed to prevent, detect, and remediate unacceptable behavior within the OutSystems partner ecosystem. Unacceptable behavior includes, but is not limited to, any of the following:

  • Continually low Customer Satisfaction scores (CSAT)
  • Lack of certified individuals (sales, pre-sales, development)
  • Consistent lack of Business Plan and/or achievement of plan goal
  • Branding violations
  • Breach of contract
  • Causing substantial negative business impact to customers due to poor quality delivery
  • Certification or voucher fraud

When OutSystems becomes aware of potentially unacceptable behavior, we will promptly investigate and determine a course of action to address it.

Program-supported Go-to-Market Activities

In addition to the Levels and Tracks above, Partners may engage in Go-to-Market (GTM) motions that are supported by OutSystems and do not require a formal Program Level:

Go to Market Motion Description

Managed Service Provider (MSP)

Subject to the acceptance of ISV/MSP terms by Parties, Partners may engage in a Managed Service Provider motion for specific markets or clients. Partners engaged in MSP motions are expected to sell, build, deliver and run managed services on behalf of their customers using the OutSystems platform. Expected activities include: building OutSystems expertise and/or assets; and creating managed services via OutSystems that are provided to named customers.

Independent Software Vendor (ISV)

Subject to the acceptance of ISV/MSP terms by the Parties, Partners can build and operate ISV offerings that utilize OutSystems platform. Expected activities include: building assets, promoting and selling them to specific clients.

Business Solutions & Forge

Partners can build assets that extend the OutSystems platform and provide value-added capabilities to our joint customers. In this model, Partners pre-build assets and make them available to the OutSystems customer base through the Forge marketplace and Business Solutions Directory

For more information about these GTM motions, please refer to the Partner GTM guidelines for MSP, ISV, Business Solutions & Forge.

Knowledge Certifications & Accreditations

Developer Certifications/Specializations and Sales/Pre-Sales Accreditations are tied individually to an employee’s OutSystems Community account. If an employee leaves the partner organization, the Partner will be required to obtain a new accreditation to maintain their program level. Material changes or new versions of any certification or accreditation will require Partners to update their credentials by completing the new training and passing a knowledge test. If/When new versions of certifications or accreditations are available, OutSystems will provide a time period (typically 6 months) for partners to re-earn their credentials. If the credentials are not re-earned, the applicable program points will be removed from the Knowledge pillar or from Program Tracks related to the credential.

Projects & Customer Satisfaction (CSAT)

The Partner should register all delivered projects with customers and send a Customer Satisfaction (CSAT) survey for each project.

The CSATs received within the approved rolling 12 months should average a score of >= 4 out of 5.

To score Program points, Projects must be registered in Partner Center and:

  • Must have at least one response collected from the provided contacts.
  • Must have an average score above 4 on a scale from 1 to 5.
  • The project and associated CSAT responses considered fall within the last 12 months, using a rolling window. The exception is the lifetime CSAT requirement for Elite delivery partners.

OutSystems reserves the right to contact end customers to request additional Customer Reviews as part of our ongoing quality assurance process. These reviews will affect program achievements and count toward the Level requirements.

CSAT requests should be submitted exclusively under the project definition conditions below.
OutSystems reserves the right to audit and remove uncompliant CSATs at any time if any breach is detected.

Project Definition

A project is:

  • One or more new applications delivered to an OutSystems end-customer, with an active OutSystems license, deployed into production, covering a specific use-case and providing considerable business value to the customer;
  • The migration of one application from O11 to ODC;
  • Minimum duration of 8 weeks of development;
  • The development team comprises 2 or more OutSystems Developers from the partner.

A project is not:

  • While OutSystems values any partner contribution to our customers, we are not considering any technical expertise work as a project, such as platform upgrades, application refactoring, tech debt assessments, UI refactoring or data migration;
  • A minor release or set of new features in an existing project/application;
  • Proofs of Concept (PoCs), Proof of Value (PoV), or small MVPs built in less than 8 weeks, and/or not deployed into production.

There’s a maximum of five (5) projects with CSAT acceptable per year per end-customer. In scenarios of long-term projects with multiple phases, the Partner may consider each phase separately as a new project.

Subcontracting

OutSystems may subcontract Partner resources to support a project or initiative that OutSystems is priming. Although OutSystems favors Authorized and Elite Delivery Partners for subcontracting, it retains the right to collaborate with any Partner possessing the specific technical or industry expertise required for the project. To be a subcontractor to OutSystems, the Partner is required to accept a separate Service Provider Agreement. Partner subcontracting will occur based on rates negotiated between OutSystems and the Partner for the specific initiative or Project.

Appendix A - Program Benefit Descriptions

Marketing

Marketing Development Funds

Marketing Development Funds (MDF) is available to Authorized Sales Partners to co-fund pipeline generation and deal acceleration activities. Please review the program requirements and process documentation available on the Partner Center.

OutSystems will review co-funding proposals from eligible Partners on a rolling basis in partnership with regional marketing, sales and partner teams. The proposal must align with your OutSystems go-to-market strategy, business plan, and demonstrate at least 10x return on investment for pipeline generated, measured by deal registrations tagged to marketing campaigns. Additionally, there must be a documented follow-up plan to nurture leads post-activity. Partner marketing has allocated a defined budget per geography per quarter and not all activities will be approved for funding.

Turnkey MDF Packages

OutSystems has enlisted the support of marketing agencies in each geo to help accelerate partner-generated pipeline through proven, pre-packaged marketing offerings that can be co-funded through the MDF program. These turnkey programs include multi-touch demand gen campaigns, in-person industry events, CXO Roundtables, live and on-demand webinars and integrated programs. The goal is to deliver high-quality leads to partners, who will nurture them together and generate partner deal registrations.

Partner Awards

Partnership awards will be presented in key OutSystems events: During Partner Kickoff (PKO) in February, Geo Partner Summits, and our Global Customer Conference in June.

The Partner of the Year Awards at PKO will recognize partners by geography for their sales and business impact throughout the prior fiscal year, including contributions to new logo wins, sourced annual recurring revenue, and highlight partners that are investing agentic capabilities and solutions

The Partner Impact Awards at Geo Partner Summits recognize regional partners for outstanding contributions to growing their OutSystems and alignment with the Elevate Partner Program. Partners will be recognized for practice development, customer satisfaction through specialized offerings, and delivery excellence, and fast-tracking talent development by training and certifying OutSystems developers and more.

The OutSystems Partner Innovation Awards at the ONE Conference will recognize Partners for exceptional value and business transformation delivered for our joint customers. This will be a nomination process and will be announced at the year's conference.

OutSystems-Led Events

The in-person customer events program for 2026 focuses on four types of OutSystem led events: a global customer conference, and a series of regional OutSystems World Tours, Innovator Days, and Developer Days.

Partners are invited to attend these events and are also encouraged to invite clients and prospects to join. Additionally, Partners may be invited to sponsor, submit speaking proposals, and/or submit customer award nominations. To learn more about these events, please see our Sponsorship Prospectus.

Marketing Enablement Sessions

OutSystems Partner Marketing team will host marketing enablement sessions to rollout new marketing initiatives, campaign kits, and Partner Center enhancements. We will invite regional leaders and agency partners to support the discussion and answer questions live.

Customer Case Study Program

OutSystems will provide a case study kit, including templates and best practices to support partners in documenting joint customer references. Additionally, we will work with our go-to-market teams to promote case studies through our internal sales enablement hub.

Partner Marketing Starter Kits

The partner marketing experience on Partner Center is streamlined to provide Partners with the tools and resources needed to support partner-led demand generation programs.

Starter kits will be posted to the Partner Center in alignment with OutSystems' value proposition and global themes. These starter kits provide the building blocks, foundational content and messaging to support partner-led demand generation. The kits will include market insights, messaging maps, ideal customer profiles, an activation guide, and high-value thought leadership and research assets that can be tailored to any partner-led program.

Campaign Kits

OutSystems is shifting toward a two-pronged campaign strategy to support different partner motions: Partner Solution Campaigns and Vertical-Specific Campaigns. These kits are turnkey "innovation-in-a-box" assets designed to help our ecosystem deliver the power of the OutSystems AI development platform to the enterprise. These kits eliminate the "blank page" problem, providing partners with pre-built messaging, technical architectures, and lead-gen assets that prove how OutSystems delivers mission-critical applications 10x faster than traditional coding.

Partner Solution kits showcase the "Better Together" story of OutSystems integrated with our partners. Vertical-Specific kits target specific industry pain points in sectors like Banking, Insurance, Manufacturing, and Healthcare.

Partner-Only News and Events

As a valued member of our partner community, you will automatically receive regular partner-only communications and invites to partner events (subject to your email preferences and local privacy laws). These updates may include product and roadmap briefings, partner program news, technical and sales enablement initiatives, and go-to-market resources. You no longer need to register to receive communications! Additionally, OutSystems will host a virtual Partner Kick-off and in-person Regional Partner Summits throughout 2026.

Partner Profile on OutSystems.com

Based on Leveling benefits, Partners will be featured in the Partner Finder experience on outsystems.com/partners/. This client-facing page will highlight the Partner’s expertise, regional coverage, partner program status, and achievements. This page is used by customers, prospects and internal OutSystems employees to identify relevant partners for specific opportunities. Leads from your profile are also uploaded to the Partner Center for you to follow up with. Take advantage of this opportunity to differentiate your partnership listing and highlight relevant business solutions and use cases where you’ve seen repeatable success with OutSystems customers.
Our goal is that Global firms with partnership agreements in multiple regions are represented by a single profile in Partner Finder. The oldest and/or higher-level partnership will be considered for the profile description. Projects, Solutions, and certifications will be listed for all partnerships/subsidiaries as a single profile.

Technical/Enablement

Technical onboarding

Upon becoming an OutSystems Channel Partner, the Partner will have access to content, checklists, and enablement assets via Partner Center. This content explains how to build and grow an OutSystems Delivery Team, starting with their existing skills and defining a training & certification plan aligned with their business goals and potential projects in their pipeline.

Demo Environment

A Demo Environment is a Cloud license available upon request via Partner Center and is intended for demonstrating the OutSystems platform, presenting standard demos, or building customized demos per customer request. Partners can also build small components, accelerators (with a limited scope), and Business Solutions, or use it for internal education of the partner employees.

Under the Master Subscription Agreement, this license may not be used to build or operate customer-specific applications for any end customers. No license upgrades are allowed.

OutSystems reserves the right to terminate the license, with reasonable notice, if there is no activity or for non-usage after a 90-day period.

If the Partner doesn’t renew the partnership annually, this license will be terminated. Access to the OutSystems platform features and the application’s source code will be limited (no publishing is allowed after expiration) until cancellation (applications become offline).

All Partners with O11 Self-Managed licenses from older versions of the partner program will be entitled to retain said license. OutSystems reserves the right to cease grandfathering.

Sales and Pre-Sales Enablement

Digital learning and assets to guide and equip Partners with the messaging and positioning information to effectively sell the OutSystems platform and demonstrate its capabilities to prospects and customers. Consuming this content is required to obtain the Authorized Sales Partner Program Track.

Certification vouchers

OutSystems supports the Partner’s delivery team by providing free online certification vouchers. Partners can verify and track their vouchers in the Certification section of the Partner Center and use them toward any active certification or specialization. These vouchers reset at the calendar year. Should the partner have any unused vouchers, they do not carry over to the next year.

Product Early Access Priority

Platinum Partners are eligible for priority early access to our upcoming product capabilities through our Early Access Program (EAP). This benefit is designed to reward our top partners with a competitive advantage and direct voice in our product roadmap.
Approximately two to four weeks before launch, for every major new capability launched with an EAP, Platinum partners will receive an invitation outlining the feature's value, technical prerequisites, and expected time commitment.
Participation is optional and based on a simple manual opt-in process, ensuring partners can predictably prepare their teams to evaluate new innovations and provide feedback before they hit the broader market.

Commercial

Internal License

Platform licenses, Cloud or Self-Managed, will be available for purchase at a discount off the list price of 15% for O11 Cloud or ODC licenses and 35% for O11 Self-Managed licenses. During a purchasing event or at renewal, OutSystems reserves the right to assess the pricing for internal use licenses to align with our current licensing and pricing model.

Existing partners shall retain any self-managed, internal-use licenses granted as a benefit in prior Partner Program years.

Discount on Training and Professional Services

The partner is provided a 15% discount on OutSystems Training and Expert Services. This 15% discount will apply when using OutSystems Training and Expert Services to support Partner enablement and raising technical proficiency levels within the Partner. This 15% discount will not apply when a co-delivery motion is being shaped or when OutSystems is needed to deliver and directly own a service toward the customer. In these cases, please contact your local OutSystems Solution Delivery Manager for scoping.

Appendix B - Partner Program Fees

These fees are invoiced annually after the first year of the partnership.

Region/Country Currency Amount

Brazil

BRL

16,000

Greater China; Southeast Asia & India

SGD

6,800

Australia/New Zealand

AUD

6,800

North America; South Korea; LATAM

USD

5,000

United Kingdom

GBP

4,000

Europe; Greater China; Middle East & Africa; Northeast Asia; Southeast Asia & India;

EUR

4,500

Japan*

JPY

3,000,000

South Korea

KRW

6,321,780

Malaysia

MYR

21,735

(*) Partners in Japan are charged at signing of the partnership

Appendix E - Japan Resale Discounts

Type Registered Bronze Silver Gold Platinum
Partner Sourced
New ARR
(New Logo/Expand)
15% 20% 20% 25% 25%
Joint Sale
New ARR
(New Logo/Expand)
10% 10% 10% 15% 15%
Partner Sourced
New Logo ARR
Incentive*
5% 5% 5% 5% 5%
Renewal 10% 10% 10% 10% 10%

(*) “New Logo Incentive” commissions apply when an approved Opportunity registered in Partner Center becomes a new customer for OutSystems. This incentive is added to the Partner sourced commission to incentivize the Partner to acquire new customers for OutSystems. Commissions applicable to all yearly subscriptions are available to the Partner after valid contributions submitted before the deal closure are reviewed and approved and are payable after the first invoice payment is received from the End-Customer.