Commenting on Innecto’s improved agility, Sarah says, “In a recent client engagement, we came up with the idea of a talent dashboard that would surface all relevant data for a role on a single view. I wrote up the requirements and handed them over to our developers. We had it wireframed a day later and delivered as a standard feature for all customers within two weeks.”
“The dashboard has become the standard entry point for all kinds of scenarios,” says Sarah. “With OutSystems, we can be much more responsive to clients. I can propose changes on the fly, sitting side-by-side with a developer. This kind of agility gives us an advantage compared to larger HR consultancies.”
Innecto’s competitive edge is evidenced by recent results, including:
- Increased client retention
- Improved net promoter score
- Revenue and profit increase
- Growth of digital product and service revenue.
Moreover, empowering clients with digital tools that make them more self-sufficient has had a transformational effect throughout the pandemic.
“Lockdowns could have decimated our traditional consulting business,” says Sarah. “So, getting the Innecto Digital Suite into clients' hands at the speed we did was critical. Our combined digital and remote consulting model bolstered revenues through the pandemic. Even more importantly, it has elevated our client relationships. We’re now working at a more strategic level with long-term commitments. And since recruitment, retention, and rewards are now such hot topics in HR, we’ve never been busier.”