With a focus on sustainability and exceptional employee and customer experiences, Puratos decided to look for a solution that would provide the company with limitless innovation while enabling it to keep up with the constant new developments in the food industry.
Since adopting OutSystems, the platform has become a strategic technology in Puratos’ digital transformation journey by empowering the company to deliver new employee and customer solutions that have become critical to maintaining and extending Puratos’ leading position in this competitive industry.
"The versatility of the OutSystems development platform makes it possible to solve problems without limitations and innovate fast by lowering the technological threshold."
Based in Belgium, Puratos is a global manufacturing company that supplies bakers, pastry chefs, chocolatiers, and large industrial customers with cutting-edge services and ingredients.
Founded in 1919 as a father-and-son operation, the company has evolved into a successful international business focused on creating exceptional customer and employee experiences while positively impacting society. Regarding the latter, the company is determined to achieve sustainable water usage, waste reduction and carbon neutrality by 2025.
This way, when Puratos creates innovative food solutions for companies that put health and well-being first, it is also helping customers, people, and the planet grow sustainably.
To achieve this vision, the company monitors consumer opinion in several regions and cultures of the world. This requires Puratos employees to look for ways to exchange information with customers and partners at the right time, as the right solution at the right time can make all the difference.
Therefore, a flexible and robust IT environment is non-negotiable, and nothing should prevent rapid response to market developments.
That’s why Puratos decided to look for a low-code development platform. After a careful evaluation, the company chose OutSystems high-performance low-code platform and ForTrevo as its implementation partner.
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“Choosing OutSystems and ForTrevo experts doesn’t just facilitate rapid, targeted development of new business applications; it also streamlines integration with current ERP, CRM, and content management systems.”
As Puratos’ Group ICT Digital Architects Manager and Customer Experience Applications Manager, Gerasimos Kouloumpis is intimately involved in application management and development. When asked why Puratos chose OutSystems to tackle its development needs, Kouloumpis highlighted the platform’s versatility:
“You can solve problems without restrictions. The development platform helps lower the threshold, technologically speaking, so we can focus on what matters to the business. That’s true for applications developed in OutSystems and solutions that integrate OutSystems with applications currently used in our complex business landscape. The result is a series of user-friendly solutions that align with the right business objectives.”
Since adopting OutSystems, Puratos has delivered several applications that ensure the company’s digital competitive edge.
The list includes:
Since adopting OutSystems, Puratos has reduced the lead time for innovation. Kouloumpis explained:
“Now, we can quickly create a Proof of Value (PoV) for certain functionality or applications and validate business ideas in the digital world. Imagine personalized baking solutions, for instance. Within a few weeks, we have a viable result and an application developed, tested, and validated. Business users are pleased by what IT can deliver. That’s partially attributable to the intuitive, accessible nature of the OutSystems development platform.”
ForTrevo's team designs and develops innovative web, reactive & mobile applications, using OutSystems platform. Our team of Certified OutSystems Developers is strongly skilled and committed to...
Learn more about ForTrevoAnother aspect of the OutSystems platform highlighted by Kouloumpis is how the OutSystems platform blended with the rest of the Puratos digital landscape. The way it didn’t change the IT team’s way of working was critical to make OutSystems an instrumental platform in Puratos’ digital transformation journey.
Now, innovation isn’t held captive by a rigid IT environment; it’s validated and rolled out quickly. As for future customer and employee experiences, they’ll continue to become more and more tailored.
