Digitally transform your field service operations
Unite people, process, and information to orchestrate complex work.
Increase customer satisfaction, operational efficiency, and field agent engagement
Drive operational efficiency
Deliver mobile, distributed, offline connectivity
Make changes quickly and easily
See critical information in real time
Your customers are used to one-click purchases, same-day deliveries, and expect a flawless user experience. Your field agents require highly intuitive applications that allow them to complete their work orders in a fast, efficient manner.
Do both. With the OutSystems platform you can quickly deliver multi-channel applications that delight your customers and your field agents.
OutSystems can help you deliver multi-channel applications that delight your customers and agents
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Learn how OutSystems can help you make your Field Services Digital Transformation a reality
Download Solution Brief
A platform for all your field service needs
As your customers’ needs evolve, so do the channels and devices they interact with. Off the shelf solutions (COTS) often fall short keeping up with this level of change. Your field agents and contractors require a single solution that is easy to use and helps accomplish successful first-time visits.
With OutSystems, you can quickly build multi-channel applications for all your stakeholders, on any device or platform, in a matter of weeks. Using our modern application platform, you can rapidly create applications to:
Quickly adjust to your customers' demands
Create a unique competitive advantage
Drive up customer satisfaction scores
Enable technicians to increase their first-time-fix rates
Drive operational efficiency
Your field organization is under pressure to meet ever-increasing customer expectations while still delivering efficient service margins. Our platform enables you to consolidate multiple systems into a single field service portal, reduce paper-based processes, decrease service times, consistently hit your SLAs, and improve technician job satisfaction.
Learn how Vopak increased mobile employee productivity by 50%.
Mobile distributed and offline
OutSystems can provide your field teams with mobile applications that are intuitive and offer a superior user experience. With all of the information they need at their point of service, they can ramp up faster. You don't need to sacrifice look and feel to get applications that work offline and use native device features. From signature capture to facial recognition, enable all of your contractors and employees to serve customers securely and efficiently.
Quick and easy changes
Making changes shouldn't lead to manual workarounds or service downtime. Field service applications created with OutSystems support the evolution of your business and your customers’ needs allowing you to make changes in hours. Update your mobile apps without having to reinstall them and support BYOD.
Shawcor manages millions of inventory items for its customers with an integrated solution that includes a mobile inspection app and a customer portal
Field service visibility in real-time
You need critical data to make decisions quickly and accurately, and your customers expect prompt and perfect service. OutSystems allows you to accomplish this by integrating real-time data into your app, so you have up-to-the-minute views of your customer and your team’s interactions with them. Have complete visibility into location status, asset tracking, and inventory or parts levels.
United Rentals unlocks $1B revenue potential with AI and IoT-powered app
How OutSystems helps
Address skill and resource gaps
Painless integration
Keeping pace with mobile
Future proof your field service apps
Accelerate your field service productivity today
Field Services template
Tailor each app to the precise needs of your field team and when something changes it’s no big deal because OutSystems helps you build more in less time.
Field Inspection template
With OutSystems you can rapidly build tooling to track the inspection of licensed and regulated venues, such as restaurants and sanitary facilities, whether on devices in the field or back at the office.
