Personalising the Digital Service

On-Demand

Customers, clients and even employees expect a personalised technology service in all aspects of their lives. As CIOs become increasingly customer centric, this discussion will see business technology leaders discuss how they are developing personalisation strategies.

This discussion will explore:

  • Demands for greater personalisation
  • Where to begin a personalisation strategy
  • Applications required to deliver personalisation
  • Business and data challenges to overcome in order to deliver personalisation
  • The importance of business agility
  • Security issues to be aware of

Speakers

Mark Chillingworth
European CIO &
CTO Community Editor

Jay P.
Chief Technology Officer,
Lyst Consulting Limited

Richard Tilbury
Director Of Development,
Personal Group

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