Eleras elevates CX with custom, AI-powered call center solution

Chris Kammerer, CTO at Eleras Group
Daniel Ross, Account Executive at Axians

Eleras Group is a retailer of automotive and home warranties based in the United States. Several of its call center processes depended on fragmented tools and manual workflows.

Using OutSystems and supported by Axians, Eleras built a single application that replaced a large set of manual call center tools, including its CRM.

The new solution has reduced CRM data entry by 85%, achieved nearly 100% procedural compliance, and reduced post-call data entry from 3 minutes to a couple of seconds.

Watch the video to hear Chris Kammerer from Eleras and Daniel Ross from Axians explaining this transformation.

Eleras and Axians plan to use OutSystems agentic capabilities to build an AI ecosystem to support call center agents and improve the experience offered to customers when interacting with the company.

• 保険
• ビジネスプロセス管理
• 業務効率の向上
• Webアプリ/ポータル
• ワークプレイスの革新
• AI（人工知能）
• UIフレームワーク
• OutSystemsプラットフォーム
• 北米