Service changes available upon request for the OutSystems FedRAMP offer

Last updated: Sep 30, 2026

Service changes for the FedRAMP offer are performed by authorized personnel within the FedRAMP authorization boundary, under the platform’s documented change-management and configuration-management controls. Requests are submitted through the designated FedRAMP support channel.

Some changes may require additional review, scheduling, or authorization steps (e.g., significant changes affecting the boundary, penetration testing rules of engagement, or decommissioning and media sanitization) and may therefore take longer than the equivalent commercial timelines.

Table of contents

Servers

Service change Description Target delivery
Rename environment Change the display name of an existing environment in your infrastructure. 5 business days
Scale-up/down database Increase or decrease the compute class of your environment's database instance. 5 business days
Scale-up/down front end Increase or decrease the compute class of a front-end server. 5 business days
Add/remove a front-end server Add or remove a front-end server from an environment to adjust capacity. 5 business days
Increase database storage Expand the allocated storage capacity of an environment's database. 5 business days
Database restore Restore a production environment database from a backup. Within 24h
Access a temporary database backup Request temporary read access to a database backup for data recovery or investigation. Within 24h

Networking

Service change Description Target delivery
Configure DNS Add or update DNS entries for your cloud environment. 5 business days
Add/remove an IP address for database access Allowlist or remove an external IP address permitted to connect to your cloud database. 5 business days
Request a database user Set up direct connectivity to your OutSystems Cloud database from your network. 5 business days
Connect to an existing AWS Transit Gateway Integrate your OutSystems Cloud environment with an existing AWS Transit Gateway. 5 business days
Set up AWS DirectConnect Establish a dedicated AWS DirectConnect link between your network and OutSystems Cloud. 5 business days
Set up VPN Create a VPN connection between your network and OutSystems Cloud. 5 business days
Add/remove VPN static route Add or remove a static route on an existing VPN connection. 5 business days

Security

Service change Description Target delivery
Install certificate Install a client-side certificate on your OutSystems Cloud environment. 5 business days
Configure an internal network Restrict access to internal applications to a defined set of IP addresses. 5 business days
Reset credentials Reset OutSystems platform or infrastructure credentials (database, users app, or LifeTime). Within 24h
Penetration and load tests Request sign-off and coordination for a planned penetration test on your OutSystems Cloud environment. 5 business days
Static application security testing (SAST) Request a temporary license to access your web and mobile application source code for static code analysis. 5 business days

Environment

Service change Description Target delivery
Change environment URL Change the hostname of a cloud or on-premises environment registered in LifeTime. 5 business days
Reorder environment Change the position of an environment within your infrastructure's deployment pipeline. 5 business days

Software Updates

Service change Description Target delivery
Version update Upgrade your OutSystems Platform to a new major or minor version. 5 business days
Reschedule an operation Move a scheduled operating system update or patch to a different time. Within 48h

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