How to Build Intelligent Chatbots using OutSystems AI
Watch this session to learn how to create a chatbot that integrates with AI cloud services using OutSystems.AI components.
Truewind is a leading consultant in the management of agile software solutions addressing the business challenges of its customers.
Results - Just fifteen weeks later, Lucro was able to launch their new Digital Business Lending Center, which, as Jim explains, provides Lucro a significant competitive advantage in the credit union lending market. “The Digital Business Lending Center is a first of its kind platform. Not only are we onboarding our existing customers, but we also have huge interest from a wide range of credit unions, both big and small. When we demonstrate the platform, prospects are blown away at how quickly we can configure it to meet their specific requirements.”
The fully customizable service can be tailored to reflect any credit union’s branding, lending criteria, and product details. Critical benefits for credit unions and their customers include:
Other features include integration with SharePoint so that all uploaded applicant documents are automatically lodged in a secure repository, eliminating the chore of manual file management. Integration with PLAID makes it easy for applicants (should they choose) to provide evidence of repayment affordability direct from their bank account, for example, balance, spending, and deposits.
Commenting further on the solution, Jim said, “The exciting thing is we’ve built for the future. None of our competitors have a solution like this. The multitenant approach means that on a single platform, we can configure separate and completely secure business lending portals, where every credit union has its own branding, own products, and own lending parameters. The fact we can do this without needing to stand-up or license different systems is a game-changer for us.”
The Digital Business Lending Center is applicable to all sizes of credit union. For small organizations, it enables them to enter the lucrative business lending sector without employing dedicated salespeople. For large multi-office credit unions that employ lending advisors, it allows those people to focus on complex, high-value loans, while customers needing low-value loans have the convenience of self-service and instant credit decisions.
Lucro opted to use the reinforced OutSystems cloud offer “Sentry,” which provides all of the benefits of OutSystems with additional security, risk management, and monitoring for a SOC2 Type II compliant low-code cloud platform. As Jim comments, “I now find it easier to sleep at night, knowing that our critical business system and client data is secure, and on a technology platform that will scale for hundreds of credit unions and millions of their customers. Also, the platform has streamlined our back-office processes, meaning we can scale to many more credit unions and higher lending volumes, without needing to similarly increase headcount.”