Originally built by Ohio-based Emergency Medicine Physicians, USACS inherited an OpenText portal called “MyPulse.” But as the organization grew and demands for new features accelerated, it proved impossible to update this legacy portal at the pace the business required.
“When we built MyPulse, it was leading-edge technology,” says Jesse. “But by 2015, users found it slow to find the information and functions they required, and from a development standpoint, enhancements took weeks rather than days to deliver. Worse, development for desktop, iOS, and Android led to multiple codebases, and high maintenance and enhancement costs.”
With the redevelopment of the portal and support for mobile app development at the top of its agenda, the technology department searched for a new application development platform.
“We wanted a rapid development approach,” explains Jesse. “We’re a healthcare provider, not an IT business, and we were never going to hire an army of developers. We decided to research low-code providers, and after extensive research, we found OutSystems best suited our requirements.”
USACS’s criteria included:
- Microsoft .NET architecture
- Open standards and no proprietary runtime interpreter
- Integrated DevOps support with governance and control
- Strong integration to connect to USACS’s systems of record
- Security, plus the ability to host in USACS’s own data center.
“There are exhaustive safeguards for handling protected health information,” says Jesse. “We need to pass audits for SOC, and HIPAA. OutSystems gave us the governance, control, and security features we needed to ensure that the development platform and applications would ‘play nice’ alongside our existing applications and security practices. No other low-code platform we evaluated came close to matching that vision.”