2020 Digital Experiences Summit

Real-World Stories to Help your Digital Customer Experience Transformation

Join us for this Online Summit and learn from 5 leading companies as they share how they’ve completely transformed their digital customer journeys in months and are now delivering new, engaging digital customer experiences across multiple touchpoints at the pace their customers demand.

How to Build Your Digital Experience Portfolio

by Forrester and Humana

Our keynote session from Michael Facemire, VP & Principal Analyst at Forrester and Bruce Buttles, Digital Channels Director at Humana will explore how you can build a digital portfolio strategy that is cross-channel, with shared data allowing you to win, serve, and retain customers.


Improving Citizen Experience with a Citizen 360° View

by City of Oakland

With more than 20 departments providing services to its residents, siloed data and outdated systems were keeping City of Oakland from providing the best possible access to city services to its citizens. In this webinar, Pete Peterson, CIO of the City of Oakland will share how the they used OutSystems to, not only transform their citizen digital experience, but also unify data across departments into a 360ª view, that allows them for meaningful cross-promotions and arms the city’s workers with the data they need to better serve residents.


Hassle-Free Banking:
Transforming Digital Customer Services

by thinkmoney

To deliver on their promise of “hassle-free” banking and stand out in the highly competitive financial services industry, thinkmoney embarked on a digital transformation program to revamp their digital customer experience. In this session, hear how they transformed their digital customer services in only a few months, with a brand new onboarding journey and award-winning mobile app, leading to a 30% increase in account openings and reduced call center staff intervention.


Customer Experiences for the New Decade:
Tales, Learnings, and Pitfalls

by Deloitte

Customer experiences across every industry rely on ever-evolving digital technologies and your customers expect you to keep pace. In this session, César Marto, Associate Partner, Digital Technology from Deloitte will show you how any company can leverage emerging technologies such as AI and AR/VR to design innovative customer and partner experiences. Hear about the learnings, pitfalls, and successes from six projects and see how these companies have found success using low-code to engage their customers in new and innovative ways.


 

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Featured Speakers

Michael Facemire
VP & Principal Analyst
Forrester

Bruce Buttles
Digital Channels Director
Humana

Andrew "Pete" Peterson
CIO
City of Oakland

Richard Wilson
Head of Projects
thinkmoney

César Marto
Head of Deloitte OutSystems Centre of Excellence
Deloitte