ACT税務署は、新しいポータルで還付処理にかかる時間を90%短縮
オーストラリア首都特別地域(ACT)税務署では、プロセスの最新化と簡素化によって市民と職員の双方の貴重な時間を節約するため、OutSystemsを使用してセルフサービスポータルを開発することにしました。
Arnott’s—Australia's largest producer of biscuits—urgently needed to rebuild numerous applications due to its demerger. Using OutSystems, the company completely rebuilt three critical supply chain applications in less than six months. Successes include exceptional adoption, improved user experiences, and, crucially, delivery ahead of its immovable deadline.
Challenge
Arnott’s separation from Campbell’s Soup in 2021 imposed a hard deadline to rebuild several legacy applications that support core business processes. Using OutSystems, the company set out to completely rebuild three crucial supply chain applications, and it only had six months to deliver.
“With OutSystems, we have proven the value of having a rapid development platform that can move at the speed of our business. We migrated three crucial supply chain applications in six months with minimal disruption to operations."
Four characteristics made OutSystems an excellent fit for delivering these applications:
Why Arnott’s chose OutSystems:
Solution
Arnott’s assembled a team of internal subject matter experts with OutSystems developers and UX designers from its OutSystems delivery partner Readiness IT. The team needed to rebuild the three applications to meet the demerger deadline.
Joseph Khoury, IT Director – Digital Business & Workplace Technology at Arnott’s, says, “Agile, rapid development allowed us to see results immediately. We could test ideas with business users and quickly adjust. The result was an outstanding outcome on go-live, with minimal impact on the business.”
Meeting this deadline and the successful adoption of the new applications “was a major achievement and testament to how the OutSystems platform supports delivery speed and agility,” says Joseph.
Results
OutSystems allowed Arnott’s to deliver in a truly agile fashion in close collaboration with business stakeholders. The result was a tailored and intuitive user experience that required minimal training. Excellent adoption by employees assured productivity from day one.
“The feedback from end-users has been phenomenal, with many commenting that the improved user experience makes their work easier,” says Joseph.
Measurable business benefits that Arnott’s has seen include:
Readiness IT is a company specialized in innovation and digital transformation projects. Also is Delivery OutSystems Partner. Today RIT has more than 400 people working globally in 6 different cities...
Learn more about Readiness IT