CTK ECOSYS
Purpose — Build a single processing system for service operation, logistics, and customer touchpoint data Execution Scope: · Administrator Back Office (User, Permission, Client, Operation Data) · Customer Service Portal (Inquiry, Application, Notification) · 5 Operation Dashboards (Fulfillment, Logistics, ODM, Retail, Customer) · External System Integration (Pipe17, ShipBob, Bizppurio) Operation Scope: Operation Team, Logistics/CS, External Partners, Admin Key Deliverables (6 Types): Requirements Definition CTK_Admin Tech Spec · CTK_ECO_SYS Tech Spec, ODC Mentor User Guide CTK_ECO_SYS Design Figma Manual · Handover·Execution Report · Design Operation Guide
