Kinetix Systems Limited

Our client wanted to develop a web application for the Virtual Knowledge Base (VKB) system for purpose of enhance work readiness of students by providing practical work experience. Support students’ early-stage career planning.

As a resort operating multiple hotel properties, our client used to have different booking websites for different hotels, and each booking web site may have different design and booking flow, causing inconsistent user experience. Therefore our client aimed to revamp all booking websites as a single new website so that it will not only has a modern User Interface, but user will also have the same user experience when making room reservation, and keep the unique branding identities (e.g. skin, theme, fonts, color, etc.) for different hotels.

We've implemented the mobile for this client few years back and they want to enhance the mobile app to support different type of membership and promotions etc. In this enhancement we also provided UX/UI design to support a new users experience.

Considering that "Lotus Notes" will soon be replaced, our client is looking for a fully automate on-premises complaints and enquiries case handling system to substitute. We developed a new system that automate the current manual work processes by facilitating case capture from 4 different channels into CEHS. Defined users can then create case, monitor case, dispatch email and close case.