UAU
UAU is a new interface component within the CzRM, SAT, and Norbi applications responsible for slot booking and management, that supports service scheduling for Águas e Energia do Porto customers. The objective of this project was to enable the creation and recording of appointments, ensuring a complete historical log while reducing the number of platforms users must access, thereby streamlining call-center operations. This interface is further enhanced by a visual interface that provides clear visibility into upcoming appointments and available scheduling slots.
