Problems Addressed:
- Communication lack of overview, when in IT ecosystems there are various applications sending their own communications and there is no overview on all notifications being, their content, how often and if they are RGPD compliant, which may lead to Customer annoyance and, ultimately, Customer loss;
- Unstandardized Branding, when notifications sent from different systems or workflows have their own writing style and brand signature, and sometimes even different senders;
- Operational Cost, when changes, updates corrections are needed to the communication approach, it is heavily reliant on IT teams to ensure correctness or to apply changes, in a time consuming process which increases with ecosystems size
- Marketing lost opportunities, when a marketing initiate is dependent on IT teams availability and there is heavy backlog, some can be left behind, which means potential revenue opportunities been missed
Key Features:
- Notification Management: Configure notification templates per type; Define notifications per application.
- Broadcast Capacity: Set-up user target groups to send broadcast messages; Create immediate or scheduled broadcasts.
- Control Dashboard: Assessment of success and incident metrics; Real-time monitoring of communication execution.
- Compliance Control: Control over user permissions to receive notification;
Manage essential and marketing permissions.
- Comms Connectivity: Simple connection to notification providers;
Centralized logs of all calls and errors.
- System Administration: Configuration of parameters and Comms related info;
User, profiles and roles management.
Key Benefits:
- Maintain strong relationships and ensure customer satisfaction through effective communication.
- Tailor notifications to keep customers informed and engaged, enhancing user experience and fostering loyalty.
- Use various communication channels such as email, SMS and push notifications to keep customers up-to-date and well-informed.
Which result in the following impacts:
- Reduction in operational costs;
- Improve Customer engagement;
- Increase Brand recognition;
- Improve Customer care.
