Customer Onboarding

Customer Service
Financial Services
Banking

Solution Overview

In the digital world, every bank want to onboards their customer in a hassle free manner, and also want to perform regulatory, legal, and credit-related due diligence with identity checks.

Customer onboarding solution developed by LTIMindtree is a Omnichannel solution that provides required functions as well as can be easily extended as per your need

Key Features

Performance and scalability: Cloud enabled SaaS application that can handle any number of online customers.
Responsive: Omnichannel support, so that customer can access application via web/mobile.
Extensibility and Integrations: Integration with third party services like Azure cognitive services and capable of handling integration with various systems.
Automatic data extraction: OCR model used for extrating information from customers documents.
BPMN: Business Process Technologies usage in approvals.

Key Benefits

Product owner journey: Banks can define unique financial products with approvals.
Customer Journey: Customer can pick the product and onboarded in span of minutes.
User eXperience: Simple and step by step onboarding experience in the form of wizard.
Safety: Potentially dangerous customer will be restricted from onboarding.
Communication: Prompt communication over email

Resources

LTIMindtree-Customeronboardingjourney-withoutcomponentdetails.pdf

Download

Other Solutions from LTIMindtree

Customer Portal

Every customer of a bank must have a way to access/modify his/her personal and financial information. Customer portal is a omnichannel application developed by LTIMindtree caters to above requirement. Customer portal has capability of integrating with various systems. Customer portal also has self service capabilities such as reset password, ipin

See Solution Details