Managed Service Provider Portal
See Technical Details in ForgeSolution Overview
Issue tracking portal built for managed service providers (MSPs). Allows Customers to submit issues and support staff to view and work tickets using common web portal. Support staff can categorize ticket according to customer-specific service catalog. Dashboards provide ticket status views including SLA metrics.
Key Features
- Pre-built End-to-end ticket portal that supports client-specific services
- Solution leverages Outsystems Case Management Framework
- Several sample users are pre-defined to accelerate deployment and confirm features for each desired role
Key Benefits
- Provides users with full visibility to their own tickets and easy collaboration with support staff
- Provides client managers with full visibility to their teams’ tickets
- Provides support staff with full visibility to their own or their teams’ tickets
- Supports flexible service catalog allowing different services for different customers (Managed Service Provider model)
- Optional integration stubs for ServiceNow, SFDC and other systems of record for ticket synchronization