Managed Service Provider Portal

All Industries | Helpdesk & support

Solution Overview

Issue tracking portal built for managed service providers (MSPs). Allows Customers to submit issues and support staff to view and work tickets using common web portal. Support staff can categorize ticket according to customer-specific service catalog. Dashboards provide ticket status views including SLA metrics.

Key Features

Pre-built End-to-end ticket portal that supports client-specific services
Solution leverages Outsystems Case Management Framework
Several sample users are pre-defined to accelerate deployment and confirm features for each desired role

Key Benefits

Provides users with full visibility to their own tickets and easy collaboration with support staff
Provides client managers with full visibility to their teams’ tickets
Provides support staff with full visibility to their own or their teams’ tickets
Supports flexible service catalog allowing different services for different customers (Managed Service Provider model)
Optional integration stubs for ServiceNow, SFDC and other systems of record for ticket synchronization

Other Solutions from T4S Partners

Notes Domino Migration

Our Notes Domino Migration solution allows you to take a pragmatic, quick path to modernize those remaining complex apps. We bring a targeted approach that offers a compelling case for action and a bridge to new digital solutions so that modernizing is not a one-size-fits-all, rip-and-replace model.

See Solution Details

HIPAA Compliant Cloud Solution

For organizations seeking low code purpose-built web/mobile applications in the cloud that are subject to HIPAA Compliance, T4S Partners offers a complete build and manage offering. Our Compliant Cloud Solution with OutSystems ensures the entire solution stack – from application layer through to infrastructure hosting meets HIPAA regulatory requirements.

See Solution Details