Team Resilience

Displaying 4 of 45 Projects in All Industries

• 

  Self service portal solving parking gate incidents

  • Digital Asset Management Software
  • Manufacturing

  6 Developers16 WeeksWeb Application2026

  Deliver a scalable Self-Service Portal that empowers HTC customers to independently diagnose and resolve Speed Gate incidents. This significantly reduces incident resolution times and minimizes the need for maintenance technician intervention. By intelligently clustering technical tickets into actionable incidents and guiding customers through structured troubleshooting workflows, the solution enhances the customer experience and enables service teams to focus on higher-value activities. The project contributes to a more proactive, scalable, and cost-effective service model while supporting the organization's digital transformation strategy.

  See Details
• 

  AI Shipment Priority

  • Operations & Logistics
  • Chemical, Agriculture, Mining

  1 Developer1 WeeksWeb Application2026

  Interfood Control Tower users needed a clear, fast, and reliable way to prioritize shipments based on a predefined prioritization matrix that includes shipment parameters such as status, actions, and dates. Interfood Control Tower is an OutSystems 11 application that manages and orchestrates Interfood’s export supply chain processes across regions. Using Agent Workbench, an AI agent has been created to continuously evaluate the prioritization matrix and dynamically prioritize shipments as parameters change throughout the shipping process flow. Users can instantly see shipments ranked by the priority calculated by the agent. The key benefit of AI Shipment Priority within the Interfood Control Tower application is the real-time decision support from the agent, removing the need for users to manually review shipments one by one and helping them consistently focus on the most critical shipments during their daily operations. ROI: ~1,150 hours saved annually across regional hubs.

• 

  Engagement acceptance v2.0

  • Customer Engagement Platform
  • Financial Services

  4 Developers9 MonthsWeb Application2026

  Establish an effective Engagement Acceptance tool by standardizing, optimizing and centralizing the workflow with the aim to reduce time to accept (multiple) engagement(s) of client(s) assuring compliance with legal and quality requirements and providing accurate insights in the request status. In v2.0 we introduced new features and improved connections to back end systems.

• 

  Customer Portal - Phase 2

  • Ecommerce Platforms
  • Retail & Wholesale

  4 Developers3 MonthsWeb Application2026

  The project expanded the customer portal with new features: notifications, dashboard, 3rd party stock, replenishment and content Key Achievements of the project: - Feature based releases; ODC was filly leveraged to deploy the features as fast as they were ready - Balanced team set up; features were analysed, developed and user-tested in parallel Integration with the existing ERP landscape allowed implementation with minimal changes to backoffice processes