Appy: Trusted AI for Active Living
Appy is an AI-powered virtual assistant within the APPTIVA ecosystem, providing citizens with instant, reliable and accessible support. Available 24/7, it enables users to obtain answers in natural language, discover initiatives and access trusted information about physical activity, wellbeing and APPTIVA services. More than a chatbot, Appy combines Generative AI with business-governed knowledge, ensuring accurate and consistent responses aligned with information validated by IPDJ. By simplifying access to information and reducing support effort, it improves user experience while increasing engagement and autonomy. Built on a hybrid architecture, OutSystems Developer Cloud (ODC) provides orchestration, governance and user interaction capabilities, while AI services power natural language understanding and response generation, enabling secure, scalable and trusted AI-powered citizen services.
