KeyBank’s Journey From RPA to Hyperautomation

Dominic Cugini, Chief Transformation Officer at KeyBank

KeyBank is an American regional bank headquartered in Cleveland that operates across 15 states in the United States. The company implemented an RPA strategy to automate repetitive tasks and free its collaborators to do higher-value jobs.

But when Dominic Cugini, the institution's CTO, realized there were still a few gaps in KeyBank's end-to-end processing, the organization decided to bring in other technologies to fill those gaps. In this video, Dominic explains how KeyBank adopted OutSystems and IDP technologies to move from an RPA to a hyperautomation strategy that prioritizes innovation.

Related Tags
  • Banking & Financial Services
  • Customer Experience
  • App Modernization
  • Operational Efficiency
  • Integration
  • Low-Code