KeyBank’s Journey From RPA to Hyperautomation

Dominic Cugini, Chief Transformation Officer at KeyBank

KeyBank is an American regional bank headquartered in Cleveland that operates across 15 states in the United States. The company implemented an RPA strategy to automate repetitive tasks and free its collaborators to do higher-value jobs.

But when Dominic Cugini, the institution's CTO, realized there were still a few gaps in KeyBank's end-to-end processing, the organization decided to bring in other technologies to fill those gaps. In this video, Dominic explains how KeyBank adopted OutSystems and IDP technologies to move from an RPA to a hyperautomation strategy that prioritizes innovation.

Banking & Financial Services
Customer Experience
App Modernization
Operational Efficiency
Integration
Low-Code

Other resources you might enjoy:

Automate Your Business Processes

Streamline internal operations and optimize front-office and back-office processes with low-code.

Learn more

Al Salam Bank Provides Financial Lifelines for Customers

Al Salam Bank uses OutSystems to deliver innovative internal applications and omnichannel CX solutions while meeting crucial Shari’a requirements.

Read Story

Savana Helps Financial Institutions Serve Customers Better

ISV Savana modernized its approach to UX development with OutSystems to provide a unified digital experience for banking operations that helps banks improve CX.

Read Story