"This solution dramatically reduced the time and effort Flight Operations Officers take deciding on a course of action in case of unplanned events."
Results - The first production deployment of FDCC happened in 11 months. Within a few weeks, the solution reached 100 percent adoption among Flight Operations Officers, who experienced extreme productivity and efficiency gains.
With the creation of this 360º view of all flight’s relevant events, the system ensures that both the pilot and air traffic control have the most updated versions of the flight plan, which is critical in terms of safety compliance. In addition, there was a significant reduction in the operational risks simply because dispatch- related tasks went paperless.
After several months of collecting huge amounts of information, Flight Dispatch is now thinking of ways to take this big data repository and create intelligence to help optimize operations several steps further.
- 100% user adoption
- 6,000 flight legs/month
- 180,000 notifications/month
- Increased awareness of safety risks
- Minimized risks of human errors
- 360º view of all flights’ relevant events
- 6 major integrations with a total of 26 different interfaces
- Real-time monitoring of notifications and impact on estimated time of departure
TAP is Portugal’s leading airline in operation since 1945 and member of Star Alliance, the global airline alliance to offer customers worldwide reach, since 2005. Its hub in Lisbon is a key European gateway at the crossroads of Africa, North and South America, where TAP stands out as the international leading carrier in operation to Brazil. The company’s network currently comprises 77 destinations in 34 countries worldwide, with 11 new destinations in Europe and South America to be added throughout 2014.
TAP currently operates 2,250+ weekly flights in average on a modern fleet of 55 Airbus aircraft, to which add some 16 aircraft operating in PGA colours, TAP regional carrier, thus adding up to a 71 aircraft fleet in the whole. In the pursuit of its customer focused policy, TAP continuously strives to deliver safe, reliable and upgraded products and services, tailored to meet customers’ expectations. Retaining the Portuguese character of the Company’s brand and quality service as the basic concept has been the main driver of TAP strategy in most recent years.
Recognized and awarded as the World’s Leading Airline to Africa by the World Travel Awards in 2011 and 2012, TAP was also awarded the WTA World’s Leading Airline to South America in 2009, 2010, 2011 and again in 2012. Voted Best Airline in Europe in 2011, 2012 and 2013 by the Global Traveler, USA, the company was also honored by UNESCO and by the International Union of Geological Sciences with the IYPE “Planet Earth Award 2010”, in the category of “Most Innovative Sustainable Product.”
TAP was also voted Best Airline by Condé Nast Traveller Magazine in 2010 and Best Portuguese Tourism Company by the specialized magazine Marketeer, in 2011.
For further information, please go to www.flytap.com and follow TAP on: Facebook - Twitter - YouTube - Instagram