Hospital da Luz’s Agility Comes of Age in the COVID Crisis
2019 was a significant milestone for patient experience across the health group. Hospital da Luz launched a new mobile app called "MY LUZ," with an accompanying updated patient portal.
Developed on OutSystems—in partnership with Truewind, a leading OutSystems delivery partner—MY LUZ unified many of the digital experiences that Hospital da Luz had developed in preceding years. The app provides patients with one consistent place to interact with healthcare professionals and access their health data. Patients can now access their medical history, billing and payments, and schedule physical and virtual appointments.
Isabel Ventura joined Hospital da Luz as Digital Innovation Deputy Director in September 2019. Continuous enhancement of MY LUZ became one of her many responsibilities.
"I'm currently responsible for twenty-eight digital innovation initiatives," explains Isabel. "Almost all of these involve MY LUZ, as it aggregates all digital experiences for patients."
MY LUZ and its digital services are continually evolving. And as Isabel explains, that evolution became more urgent and rapid through the COVID crisis.