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PLANgroep Builds Cloud-based Debt Counseling Platform to Modernize SharePoint Legacy
Innovation Awards
Winner 2021
Winner 2021
Dutch financial care provider PLANgroep worked with OutSystems and IG&H to build a new, cloud-based core business system. In under 18 months, the new system called “Flow” was live, standardizing processes, digitizing manual tasks, and improving efficiency.
- App Modernization
- Case Management
- Customer Experience
- Operational Efficiency
- Web Apps & Portals
Challenge
A Decade of Customizations Leads to Legacy Gridlock
Financial care provider PLANgroep provides debt counseling and budget management services to more than 25,000 Dutch citizens, helping them stay on top of their finances.
“Thanks to OutSystems and the expertise of our delivery partner IG&H, we’ve become the financial caretaker we want to be. We help over 20,000 people every day to manage their problematic finances."
After a decade of individual client-specific customizations and numerous complex integrations, PLANgroep’s custom-built SharePoint system had become too difficult to enhance.
To innovate and offer clients new self-service options and improve the user experience and efficiency for debt counselors, PLANgroep needed to escape its legacy gridlock by completely rebuilding its core system on a modern cloud architecture.
Why PLANgroep chose OutSystems:
Speed-up development and improve agility
Deliver public-facing web apps and portals
Modernize legacy systems
Solution
PLANgroep Adopts Low-code for Future-proof Development
A crucial requirement was flexibility—PLANgroep knew requirements would constantly evolve. To reach its goal of being the best financial caretaker in Europe, the company would need to innovate continually to meet rapidly changing customer and legislative requirements. The company needed to build for the future.
These requirements led PLANgroep to use a low-code approach led by OutSystems delivery partner IG&H.
The new core system, named Flow, was ready to launch in less than 18 months.
Results
Improved Agility Means the Best Is Yet To Come for PLANGroep
Improved user experience and easier access to all client information have boosted debt counselor productivity.
Jeroen Ekkel, CEO of Cohedron, says, “Flow gives us more time to focus on what really matters—helping more people with problem-debts, instead of doing lots of repetitive tasks.”
Partner
IG&H
IG&H will make you a frontrunner in your market. In a digital world, our customers and partners need a fast-acting business technology expert they can rely on and us being sector specialists in,...
Learn more about IG&HInnovation is continuing at pace. “We’re already looking to the future,” says Jeroen. “We see lots of opportunities to build in new innovations and connectivity with other systems, which is easy with the OutSystems platform. So, the best is yet to come.”
