In just two months using OutSystems, ISB Global created and deployed a mobile application that allows users to carry the power of SAP in their pockets. With tight integration to SAP Business One, it provides remote and field employees the ability to record and monitor customer service requests via mobile and web devices. Its highly usable user interface design increases staff efficiency and reduces training needs because it offers a fine-tuned workflow free from the UI complexities of SAP.
“Our customers need mobile access to our SAP solutions for quick and real-time access to information.”
Challenge - ISB Global is a consulting firm offering business, systems, and technical consulting to the waste, recycling, and energy industries. ISB Global offers Waste & Recycling One (WR1), an application built to extend SAP Business One specifically for the industry.
Faced with a decentralized user base, a complex SAP user interface, and challenges with infrastructure, one ISB Global client, a large waste management company, challenged ISB Global to take WR1 mobile to reach 150 users spread across the UK and Ireland.
In fact, many companies in the industry were facing similar challenges, which is why ISB set out to create a truly mobile solution, integrate with SAP, and make it available on a subscription basis as a software-as-a-service (SaaS) solution.
“In two months with OutSystems, we were able to deploy the first version of Smart!World extending the power of SAP to mobile and web. OutSystems is a key component of our product development roadmap and its capabilities enabled us to build and deliver functionalities to meet our customer’s requirements and timelines.”
Initially, ISB considered iOS and traditional mobile web development environments to deliver its mobile application. But given the architectural complexities of delivering a SaaS solution and the need to connect to multiple ERPs located at various customer sites, a traditional mobile development approach would have taken too much time and too many resources to develop and deploy.
With OutSystems, ISB found they could bring a mobile application to market in weeks due to the platform's off-the-shelf SAP integration and multi-tenancy capabilities.