Why Worcestershire County Council chose OutSystems:
- Decrease application maintenance cost
Fast Ramp-Up Ensures Rapid Return on Investment
The result—improved customer experience and lower service delivery costs. Moreover, council staff now have more time to devote to citizens that need one-to-one support, further improving contact center performance, service fulfillment, and customer service metrics.
Newfound Agility Helps Worcestershire Respond to the COVID Crisis
By enabling the council to accelerate its “digital by default” program, OutSystems has helped Worcestershire reap an estimated efficiency saving of around £4.7 million over five years. Those savings come from:
One of the most significant benefits that Worcestershire County Council has gained from adopting OutSystems is improved agility—a capability that was severely tested during the COVID crisis.
Worcestershire County Council’s Agile Response to COVID
In the first few weeks, over 2,000 offers of support were registered, and over 2,600 requests for help were received.