“We’ve presented this mobile application to our customers and they love it!”
Solution - ISB developed an application they branded Smart!World. This highly usable SaaS solution manages customer service requests and presents them to field workers on any device. Smart!World is a 100 percent SAP-integrated cloud solution that renders only the data needed to complete a job as efficiently as possible, guiding users through the process.
Smart!World offers customer support staff the ability to register, monitor, and trace service call requests with real-time integration with the company’s on-premises SAP ERP. The mobile user interface is easy to use and available on all devices.
- Provides full-service call visibility to a wide user population across numerous locations
- Creates service call requests
- Enables fast service call entry and assignment for improved customer service
- Visualizes key statistics in the service call dashboard
- Integrates in real time with multiple instances of SAP Business One
“We are now the leading provider of fully integrated mobile solutions for the waste and recycling industry.”
Results - The first version of the mobile application, built with two developers, was live in two months. Smart!World offers a fine-tuned user experience across all devices for customer support staff, eliminating the need for training. In addition, the first ISB SaaS customer saved close to $300,000 in software and hardware in the first year after subscribing to Smart!World.
It is now an integral part of ISB market offering, and they envision significant further extension not only to their current customer base but also to the other SAP functional modules.
- 2 months to create & deploy across all devices
- No training
- First customer saved $300,000 a year in software and hardware
- Fine-tuned user experience for customer support staff
- Real-time integration with SAP Business One
- Potential to extend to full breath of SAP’s ERP