How Humana Built Their Covid-19 Test Locator in One Month

Bruce Buttles, Digital Channels Director at Humana

When the pandemic hit, Humana's call center was overwhelmed by tasks, utilizing just a spreadsheet to track information. With OutSystems Partner Cloud Development Resources, they transformed that spreadsheet into a full suite of office solutions to help both their customers and reps locate testing sites and information.

Related Tags
  • 保険
  • カスタマーエクスペリエンスの向上
  • Webアプリ/ポータル
  • OutSystemsを使用した開発
  • Active
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