GCS
GCS is an application for administering Customer Due Diligence investigations. Previously, investigations were administered in Excel, with the necessary investigation data (customer documents, etc.) recorded in SharePoint. The content of the Excel spreadsheet is the responsibility of the a.s.r. CDD Office, but the implementation was outsourced to various business lines. These parties had developed their own working methods in this process. As a result, the recording was neither consistent nor transparent. With GCS, the working method is centralized again. It also becomes easy to record all data related to a dossier and to archive the dossier. The results are reflected in the usage figures: the average processing time of a dossier has been reduced by up to 30%.
