Unified Municipal Systems
Solution Overview
The Municipal Application is a digital platform (web and mobile) designed to enhance public service delivery. It streamlines issue resolution, improves transparency with features like ticket management, inspection initiation, Maps integration, dashboards, and analytics, the application ensures efficient governance and a better citizen experience.
Key Features
- Mobile App & Web Compatibility – Responsive design for cross-platform accessibility.
- Raise a Ticket – Citizens can report issues (e.g., potholes, water leakage, garbage collection) with descriptions, photos, and locations.
- Review & Approve Requests – Municipal officers can review, categorize, and assign tickets to the respective department.
- Ticket Resolution Workflow – Track progress with status updates: review, inspection, In Progress, Resolved.
- Initiate Inspection – Assign field officers to inspect reported issues before taking action.
- Capture Evidence – Officers can upload images, reports, and comments post-inspection.
- Approve or Reject Requests – Reviewer can approve requests based on inspection findings.
- Ticket Statistics & Reports – Visual charts for open, closed, and pending tickets.
- Response Time Analysis – Identify delays and optimize service timelines.
- Role-Based Access Control – Different access levels for citizens, reviewers.
Key Benefits
- Ticket Management System
- Inspection & Verification
- Google Maps Integration
- Dashboard & Analytics
- Department-Wise Team Management
- Mobile App & Web Compatibility