Warranty Service Management Suite
Solution Overview
A fully integrated solution built with OutSystems to manage home warranty claims end-to-end — empowering homeowners to report issues via mobile, while central teams coordinate repairs and track resolutions through a streamlined, digital workflow.
Key Features
Problems Addressed:
Legacy systems lacking flexibility, speed, and modern UX
Manual contractor scheduling and fragmented communication
Inconsistent service experiences across communities
Risk of lost data, miscommunication, and slow resolution
Key Features:
Three mobile and three web applications covering all user roles
Photo-enabled issue reporting and real-time ticket tracking
Centralized back-office coordination for scheduling and task prioritization
Integration with Azure for media storage and invoicing systems
Offline-ready design to support field operations
Scalable rollout architecture for gradual expansion across communities
Key Benefits
Simplified issue reporting for homeowners via mobile
Automated scheduling and coordination of contractors
Centralized tracking of warranty tickets from submission to resolution
Enhanced customer satisfaction through transparency and ease of use
Scalable, multi-community rollout over time