After many years and thousands of digital transformation initiatives, I have seen that an organization's digital transformation is fundamentally a macro expression of the digitalization that happens in each team. Today, digital transformation comes with an opportunity to leverage artificial intelligence (AI). So, if you want to propagate AI across an entire organization, a good starting point is to implement it in a team.

Very much like how the value chain of a company is composed of different clients and suppliers, internal teams in an organization have a network of dependencies: a given team receives requests it must answer, and it depends on the services it requests from other teams. This process is usually streamlined by implementing help desk or "ticketing" workflows–the equivalent of organizations using digital systems to support their customers. Now, where can AI start making a difference?