Gracefully Retiring a Legacy System
Inchcape Shipping Services provides the local knowledge and means to plan and execute global port calls more efficiently. The company has over 240 proprietary offices across 68 countries and a team of more than 2,900 dedicated professionals.
Its largest customers use a global hub to interact with Inchcape. So, whether they are planning port calls to Acapulco, Zanzibar, or any other port around the globe, these customers benefit from a global contract, consistent processes, and transparent information. This approach sets Inchcape apart as a truly global player in an otherwise fractured market with thousands of local—and often small—port agencies.
Inchcape’s two largest customers account for over 1,000 port calls every month. Such volume means both Inchcape and its customers need an optimal process to ensure that planning, costing, and execution of each port call goes as smoothly and accurately as possible.
“There are many variables which affect the cost of a port call,” explains David Wonfor, Global Head of Operations Services at Inchcape Shipping Services. “These include the port, the terminal, the kind of vessel, its size, the type and quantity of cargo, whether it is loading or discharging, and a wide range of optional and mandatory in-port services.”