Jumping the Dev Queue—Just Six Weeks to Go-Live
Hans knew that the charity’s regular suppliers had long lead-times—even minor changes to systems could take two to three months. So, he took the challenge to Deloitte, with whom the Red Cross had an ongoing relationship.
“As soon as Hans described his challenge, we thought this sounds like an ideal fit for OutSystems,” says Sander Verkade, Manager at Deloitte. “Top of the list was time to market—the solution needed to be live ASAP. Also, considering the need to deploy this to volunteers using mobile devices, OutSystems was ideal, providing a great UX and flexible deployment options, including PWA, native apps on iOS and Android, and reactive web.”
Discovery: Deloitte led a one-week discovery phase with the Red Cross. “Because of the pandemic, we had to work remotely,” explains Sander. “During the week, we ran several design thinking workshops, typically a couple of hours each. A lot of our focus was on user experience, as the app needed to be super-easy to use.” By the end of the week, the joint team had successfully defined a development roadmap with user stories.
Build: Next came a four-week, two sprints build phase, involving a mixed team of Red Cross stakeholders including product owner, project manager, and change leader. Deloitte’s scrum team included two OutSystems developers, a UX/UI designer, a tech lead, and a solution architect.
“We had daily involvement from other Red Cross stakeholders,” says Sander. “Especially for the regular demonstrations. Getting direct input from volunteers and coordinators was a significant part of our success.” Hans echoes these sentiments.