So, you’re tuned into the latest industry trends and buzz. But, do you know they apply to you and your business? Here’s the latest information on what’s hot and how it can work for you.

Customer Experience vs. User Experience: The Devil Is in the Details—Part 1 of 2

UX, CX: what's the difference? We sat down with digital experience expert Menno Cramer and asked him to dot the Is and cross the Ts for us. In part 1 of a two-part series, he explains the Xs and Os of each.