Perspectives

So, you’re tuned into the latest industry trends and buzz. But, do you know they apply to you and your business? Here’s the latest information on what’s hot and how it can work for you.

Latest

Customer Experience vs. User Experience: The Devil Is in the Details—Part 2 of 2

Are you struggling to keep track of the differences between CX and UX? Digital experience expert Menno Cramer says you might not have to. Read the second half of our interview with him to learn why.

Too Big to Disrupt? Low-code Brings Government Software Into the Digital Era

Online government services have matured in the last decade, but citizen satisfaction in them is at an eight-year low. What's to be done? In this article, we explore how local governments can rapidly build digital services that will win over constituents.

Build or Buy: It's a Matter of 'Plasticity'

The leading digital organizations have moved past trying to force-fit software someone else built into every corner of their organizations.