Sarawak Energy started using OutSystems in January 2020 to build its electricity supply customer portal "e-Customer Experience." In 2021, the company used OutSystems to start replacing Notes Domino and delivered a crucial field service mobile app. And, while upskilling its new OutSystems development team, Sarawak Energy delivered 16 apps in just 16 weeks.
Sarawak Energy is an energy development company and a vertically integrated power utility located in the Malaysian state of Sarawak. It serves a population of nearly three million in Sarawak and more beyond its borders.
The company has a digital transformation roadmap that extends to 2025, and it started using OutSystems in January 2020 to build its electricity supply application portal "e-Customer Experience" ("eCX" for short).
During 2020, the eCX team implemented digital self-service onboarding for contractors and consultants, electricity supply requests, and features that keep external parties updated on distribution development projects.
In 2021, Sarawak Energy launched a Notes Domino migration program, which will ultimately see around 280 Notes databases replaced by mobile-friendly, integrated, and more powerful OutSystems web applications.
In 2021, while upskilling a team of four OutSystems developers and two junior developer interns, the company delivered 16 new applications in the space of 16 weeks.
The company is also using OutSystems to develop a new field service mobile app for meter reading. This will allow the retirement of outdated handheld devices used for this purpose.
Looking ahead, the company plans to grow its OutSystems development team and address increasingly strategic customer experience and efficiency improvement requirements.
The company's achievements include:
With OutSystems, Sarawak Energy now has a multipurpose application development platform and single skillset that can address numerous use cases, including CX, UX, mobility, and core system replacement and extension.
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