Four Months To Weave Multiple Technologies Together
Although digitalization in the insurance sector has steadily increased in the past five years, pandemic disruption and increasing levels of remote working exposed gaps in many insurers’ claims process.
“Ninety-five percent of insurers are accelerating digital transformation today,” says Nicole Blohm, Director of Business Strategy at Ricoh USA. “We see claims operations as the new battleground for innovation and differentiation.”
Ricoh identified the claims intake process as the most significant automation opportunity, as only 10 percent of claims typically benefit from straight-through processing.
“It was easy to see how our intelligent document processing expertise, with AI/ML, NLP, RPA, and human-in-the-loop services, could dramatically boost data accuracy and help set up clean claims,” explains Nicole. “The role of OutSystems was to rapidly weave these technologies together into a frictionless and elegant user experience, so we could get to market fast and help insurers in their most critical time of need.”