Emergency Communications - Custom Portal
Kings III modernized emergency communications operations and customer self-service by rebuilding critical operations-center apps and a new Customer Portal on the OutSystems low-code platform. Use case addressed Manage, monitor, and service 125k+ emergency phones across thousands of customer sites—securely and at scale. Functionality delivered Customer Portal refresh with OpenID login, Keycloak-hosted passwords, and 2FA Real-time dashboards to view emergency calls by site/location View invoices, payment history, and make secure card/ACH payments Service Level Validation engine to confirm contract coverage before dispatching crews Back-office customer admin for support staff and role-based access Salesforce opportunity integration tied to work order outcomes; integrations to parts catalog/identity/sales systems Client value Reduced unnecessary truck rolls and improved resource utilization Stronger security posture and compliance with strict authentication requirements