Team Resilience

Interfood Control Tower users needed a clear, fast, and reliable way to prioritize shipments based on a predefined prioritization matrix that includes shipment parameters such as status, actions, and dates. Interfood Control Tower is an OutSystems 11 application that manages and orchestrates Interfood’s export supply chain processes across regions. Using Agent Workbench, an AI agent has been created to continuously evaluate the prioritization matrix and dynamically prioritize shipments as parameters change throughout the shipping process flow. Users can instantly see shipments ranked by the priority calculated by the agent. The key benefit of AI Shipment Priority within the Interfood Control Tower application is the real-time decision support from the agent, removing the need for users to manually review shipments one by one and helping them consistently focus on the most critical shipments during their daily operations. ROI: ~1,150 hours saved annually across regional hubs.

Establish an effective Engagement Acceptance tool by standardizing, optimizing and centralizing the workflow with the aim to reduce time to accept (multiple) engagement(s) of client(s) assuring compliance with legal and quality requirements and providing accurate insights in the request status. In v2.0 we introduced new features and improved connections to back end systems.

The project expanded the customer portal with new features: notifications, dashboard, 3rd party stock, replenishment and content Key Achievements of the project: - Feature based releases; ODC was filly leveraged to deploy the features as fast as they were ready - Balanced team set up; features were analysed, developed and user-tested in parallel Integration with the existing ERP landscape allowed implementation with minimal changes to backoffice processes

The project expanded the customer portal with new features: notifications, dashboard, 3rd party stock, replenishment and content Key Achievements of the project: - Feature based releases; ODC was filly leveraged to deploy the features as fast as they were ready - Balanced team set up; features were analysed, developed and user-tested in parallel Integration with the existing ERP landscape allowed implementation with minimal changes to backoffice processes