Solution -Armed with OutSystems, the IT team built the eServe insurance portal in just three months, about half the time it would take with traditional development methods. The platform enables the portal to integrate with AXA’s legacy system, an in-house platform based on Oracle and .NET.
Now brokers can instantly retrieve their customer’s claim information 24/7 from a desktop, tablet or mobile device. No more threat of leaving for a better broker experience elsewhere! And calls to customer service have slowed, allowing AXA to greatly reduce call center costs.
During the pilot program and again after rollout, brokers found the system intuitive and easy to use without special training.
"OutSystems enabled us to rapidly build eServe, a web-based insurance portal for our brokers that helps them better serve their customers and eliminates unnecessary processes and delays," said Chris Voller, Director of Claims.