CITIC Telecom CPC Modernizes its Application Portfolio
CITIC Telecom CPC’s complex application portfolio held back innovation. See how this ICT service giant built a digital factory production line with OutSystems.
As Chung explains, "The customer experience is optimized—they can place bookings, get quotes and request after-sales service through the internet. Our staff now have real-time access to all the information needed to work efficiently." Customers can pay online through an integrated digital payment system. For DCH staff, the new solution streamlines technicians' roster management and assignments allocation, and payment handling.